4+ years in e-commerce operations or digital retail
Experience managing platforms like TikTok Shop or Amazon
Deep understanding of marketplace operations
Ability to analyze sales performance and data
Attention to detail with strong organizational skills
Self-starter with ownership mentality
Experience with creators and affiliate programs is a plus
Responsibilities
Oversee TikTok Shop day-to-day operations
Develop strategies to boost sales and retention
Optimize product listings and promotional campaigns
Ensure backend operations are accurate and compliant
Collaborate cross-functionally with various teams
Support livestream commerce and creator partnerships
Monitor key performance indicators to drive success
Identify and resolve operational challenges for efficiency
Benefits
Flexible work environment
Professional development opportunities
Access to a creative and innovative team
Potential for growth in a rapidly expanding market
Exposure to cutting-edge e-commerce strategies
Full Job Description
The TikTok Shop Operations & Growth Manager oversees the day-to-day management, optimization, and growth of the TikTok Shop business. This role combines operational ownership with strategic growth initiatives to improve store performance, customer experience, and revenue outcomes.
Key Responsibilities
Manage end-to-end TikTok Shop operations, including product listings, inventory coordination, promotions, and store health.
Develop and execute strategies to increase sales, conversion rates, and customer retention.
Optimize product pages, content strategy, pricing, and promotional campaigns.
Manage TikTok Shop backend operations, ensuring accuracy of product information, inventory availability, and store compliance.
Collaborate with marketing, creative, customer service, fulfillment, and merchandising teams.
Support livestream commerce initiatives, creator partnerships, and affiliate programs.
Monitor KPIs including GMV, conversion rate, traffic, customer acquisition cost, and ROI.
Identify operational issues and implement solutions to improve efficiency and customer experience.
Qualifications
4+ years of experience in e-commerce operations, marketplace management, or digital retail.
Hands-on experience managing TikTok Shop, Amazon, Shopify, or similar marketplace platforms.
Strong understanding of marketplace operations, including catalog management, promotions, fulfillment coordination, and seller performance metrics.
Experience managing sales performance reports and using data to drive operational improvements.
Strong attention to detail with excellent organizational and problem-solving skills.
Ability to work independently and take ownership of business outcomes.
Experience working with creators, agencies, livestream teams, or affiliate programs is a plus.
