Obsessed with TikTok, creators, and consumer behavior
Exceptional communication and relationship-building skills
Strong analytics mindset for interpreting data into growth strategies
Excellent project management and organizational abilities
Hustler mentality; thrives in startup mode and under pressure
Relentless pursuit of excellence with a bias toward action
Willingness to learn fast and iterate continuously
Responsibilities
Build long-term partnerships with clients and set ambitious expectations
Act as the primary point of contact and trusted advisor for client relationships
Proactively identify growth opportunities and cross-sell agency services
Own and deliver client projects on time with high quality
Educate clients on TikTok Shop ecosystem and growth strategies
Manage and motivate a remote team of shop assistants for quality execution
Track KPIs, report results, and iterate quickly to maximize growth
Benefits
Dynamic and innovative work environment
Opportunity to develop long-term partnerships with high-value clients
Hands-on experience with cutting-edge TikTok features and trends
Growth potential into leadership roles
Opportunity to shape and optimize marketing strategies
Supportive culture for learning and personal development
Full Job Description
About the job TikTok Shop Growth Lead/CSM
Description
Were looking for a driven operator and client growth strategist who thrives in fast-moving, high-stakes environments. You should be excited to dive into every part of the TikTok Shop ecosystemviral content, affiliate marketing, offers, and operationsand be ready to wear multiple hats.
This role demands someone who embraces challenges, thinks creatively under pressure, and pushes for excellence in everything they do. The ideal candidate is passionate about TikTok, great at building client partnerships, and has the grit to chase ambitious growth goals.
Responsibilities
Build long-term partnerships with clients, setting realistic but ambitious expectations
Act as the primary POC and trusted advisor for client relationships
Proactively identify growth opportunities and cross-sell agency services
Own and deliver client projects on time with excellence
Educate clients on TikTok Shop ecosystem and growth levers
Manage and motivate a remote team of shop assistants, ensuring high-quality execution
Review work, provide feedback, and maintain high performance standards
Design and execute growth strategies that drive GMV for clients
Analyze content and competitor landscapes; identify what wins and why
Craft creator briefs across top-funnel education and bottom-funnel conversion campaigns
Develop affiliate criteria and manage affiliate recruitment
Build and optimize offer/promotion strategies
Track KPIs, report results, and iterate quickly to maximize growth
Stay ahead of TikTok shopping features, tools, and trends to unlock new opportunities
