About the job TikTok Shop Growth Lead/CSM
DescriptionWere looking for a
driven operator and client growth strategist who thrives in fast-moving, high-stakes environments. You should be excited to dive into every part of the TikTok Shop ecosystemviral content, affiliate marketing, offers, and operationsand be ready to wear multiple hats.
This role demands someone who embraces challenges, thinks creatively under pressure, and pushes for excellence in everything they do. The ideal candidate is passionate about TikTok, great at building client partnerships, and has the grit to chase ambitious growth goals.
Responsibilities- Build long-term partnerships with clients, setting realistic but ambitious expectations
- Act as the primary POC and trusted advisor for client relationships
- Proactively identify growth opportunities and cross-sell agency services
- Own and deliver client projects on time with excellence
- Educate clients on TikTok Shop ecosystem and growth levers
- Manage and motivate a remote team of shop assistants, ensuring high-quality execution
- Review work, provide feedback, and maintain high performance standards
- Design and execute growth strategies that drive GMV for clients
- Analyze content and competitor landscapes; identify what wins and why
- Craft creator briefs across top-funnel education and bottom-funnel conversion campaigns
- Develop affiliate criteria and manage affiliate recruitment
- Build and optimize offer/promotion strategies
- Track KPIs, report results, and iterate quickly to maximize growth
- Stay ahead of TikTok shopping features, tools, and trends to unlock new opportunities
What Success Looks Like- Managing a portfolio of 58 high-value clients
- Deep, trusted client relationships (best friends level)
- Anticipating and preventing churn with >95% accuracy
- Driving meaningful GMV growth across all client shops
- Training future growth hires and stepping into a leadership role
Qualifications- 2+ years experience in TikTok Shop
- Obsession with TikTok, creators, and consumer behavior on the platform
- Exceptional communication and relationship-building skills
- Strong analytics mindset; able to interpret data into growth strategies
- Excellent project management and organizational abilities
- Hustler mentality: thrives in startup mode, resourceful, and thrives under pressure
- Relentless pursuit of excellence and a bias toward action
- Willingness to learn fast, iterate, and never settle for good enough
