Clear Creek Federal is seeking a Tier 2 Operations Engineer who will support enterprise virtual desktop infrastructure (VDI), distributed data systems, and cloud/on-premises environments for a federal government customer. The successful candidate will provide advanced system administration, VMware Horizon administration, end-user support, and operational monitoring for globally dispersed users and mission-critical systems.
The candidate will work within a team environment to ensure system availability, security compliance, performance optimization, and operational continuity across Linux and Windows platforms. Currently, this role offers 2-days a week remote, once integrated into the team and mission. The client reserves the right to remove telework at any time.
Responsibilities include, but are not limited to:
- Administer and manage VMware Horizon 8 Connection Server environments.
- Administer and support VMware Horizon 8 Virtual Desktops and Published Applications.
- Perform installation, configuration, patching, maintenance, and troubleshooting of VDI infrastructure components.
- Provide Tier II/Tier III end-user support and troubleshooting for customers located globally across multiple time zones.
- Perform system administration duties for Linux and Windows-based servers in both on-premises and cloud-hosted environments.
- Monitor, maintain, and support distributed data systems to ensure operational availability and performance.
- Conduct routine system health checks, log analysis, performance tuning, and incident response activities.
- Support user account management, permissions, access control, and security compliance requirements.
- Assist with system upgrades, vulnerability remediation, backup/recovery operations, and disaster recovery planning.
- Develop and maintain technical documentation, standard operating procedures (SOPs), and system configuration guides.
- Coordinate with engineering, cybersecurity, and operations teams to resolve technical issues and implement system enhancements.
- Participate in on-call support rotations and maintenance activities as required.
Basic Qualifications:- Bachelor's degree in information technology, Computer Science, Engineering, or related field; equivalent experience may be substituted.
- Minimum of 3-5 years of experience supporting enterprise IT infrastructure environments.
- Hands-on experience administering VMware Horizon 8 environments, including Connection Servers, Citrix, desktop pools, and application publishing.
- Experience supporting Windows Server and Linux operating systems.
- Experience supporting cloud-based infrastructure and hybrid environments.
- Strong troubleshooting and customer support skills in enterprise environments.
- Experience monitoring distributed systems and responding to operational incidents.
- Knowledge of enterprise networking concepts, authentication services, and virtualization technologies.
- Ability to work independently and collaboratively within a federal contracting environment.
- Strong written and verbal communication skills.
- Active Top-Secret Clearance. Well qualified candidates will be considered with a Secret clearance.
Desired Skills:- Experience supporting federal government or DoW environments.
- Familiarity with cybersecurity frameworks and compliance requirements such as NIST Risk Management Framework.
- Experience with scripting and automation technologies such as PowerShell, Bash, or Python.
- Experience with cloud platforms such as Microsoft Azure.
- Relevant industry certifications preferred, including:
- VMware Certified Professional (VCP)
- CompTIA Security+
- Microsoft or Linux certifications
