Position Summary:We have an exciting opportunity to join our team as a Telecommunications Specialist - Full Time, Days - Tele Communications - 9:00AM - 5:00PM Monday - Friday.
In this role, the successful candidate NYU Langone Health is a leading academic medical center recognized for exceptional patient care, innovative research, and operational excellence. The Telecommunications Specialist supports reliable, secure, and responsive voice and communications services across clinical, academic, research, and administrative environments.
This role is responsible for installing, configuring, maintaining, troubleshooting, and supporting telecommunications systems and related infrastructure. The Telecommunications Specialist partners with Information Technology, clinical operations, vendors, and end users to ensure communications services meet the high-availability needs of a world-class health system.
Job Responsibilities:- Install, configure, maintain, and troubleshoot telecommunications equipment, including VoIP/IP telephony, PBX platforms (NEC Cisco and Avaya), call-routing systems, voicemail (UM8700 Unity), conferencing, paging, and related endpoints.
- Provide timely Tier 13 technical support for voice and communications incidents, service requests, moves/adds/changes, and escalations.
- Monitor telecommunications systems for performance, availability, capacity, and service quality; identify and resolve issues proactively.
- Support communications workflows critical to hospital and ambulatory operations, including clinical call routing, emergency communications, contact centers, and on-call services.
- Coordinate with network, infrastructure, cybersecurity, and clinical technology teams to diagnose issues affecting communications services.
- Manage telephone number assignments, extensions, user profiles, call flows, hunt groups, auto attendants, voicemail, and related service configurations.
- Perform equipment installations and site support, including cabling coordination, endpoint deployment, testing, and documentation.
- Maintain accurate records of system configurations, inventory, service requests, network diagrams, and standard operating procedures.
- Work with telecommunications vendors and carriers to coordinate service orders, repairs, circuit activations, and issue resolutions.
- Participate in system upgrades, migrations, disaster recovery planning, business-continuity activities, and after-hours maintenance windows.
- Ensuring work is performed in accordance with organizational policies, security standards, regulatory requirements, and patient-care priorities.
- Provide clear, professional communication and end-user training as needed.
Minimum Qualifications:To qualify you must have a Associate degree in Information Technology, Telecommunications, Electronics, or a related field, or an equivalent combination of education, technical training, and relevant experience.
Two or more years of experience supporting enterprise telecommunications, voice, or unified communications systems.
Working knowledge of VoIP/SIP, IP networking fundamentals, PBX/call-management platforms, voicemail systems, and telecommunications troubleshooting practices.
Experience with ticketing systems, incident documentation, and customer support in a fast-paced enterprise environment.
Ability to interpret technical documentation, diagrams, and service specifications.
Strong analytical, problem-solving, organizational, and customer-service skills.
Ability to work independently and collaboratively, prioritize competing requests, and communicate effectively with both technical and nontechnical stakeholders.
Preferred Qualifications:Bachelors degree in a related technical discipline.
Experience supporting telecommunications in a healthcare, hospital, or other high-availability environment.
Experience with unified communications and collaboration platforms such as Cisco, Avaya, Microsoft Teams Phone, Genesys, or comparable technologies.
Familiarity with contact-center technologies, call recording, paging/notification systems, analog services, and carrier circuit management.
Relevant technical certifications, such as Cisco Collaboration, Avaya, Microsoft, or equivalent vendor credentials.
Knowledge of ITIL-based service management practices and change-control processes.
NYU Langone Hospital-Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $63,441.82 - $101,562.08 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
View the Pay Transparency Notice for further details.
