Job Summary
The Techno-Functional Consultant - Enterprise eCommerce is responsible for defining, designing, governing, and driving technology architecture for complex digital commerce ecosystems. The role requires extensive experience across B2B, B2C, D2C, and omnichannel commerce, translating business objectives into scalable functional and technical solutions. The consultant will evaluate, design, integrate, modernize, and govern enterprise commerce solutions across multiple technology platforms, including SAP Commerce Cloud / SAP Hybris, Shopify / Shopify Plus, Commerce Layer, and other composable commerce platforms. The role involves designing API-first architectures, microservices, cloud-based applications, and integrations with ERP, CRM, PIM, OMS, WMS, payment, search, identity, and modern frontend systems. The consultant will collaborate with business leaders, product owners, enterprise architects, engineering teams, system integrators, and senior stakeholders to establish architecture standards, implementation roadmaps, integration patterns, and technical governance. The position also provides technical leadership throughout the implementation lifecycle, ensuring scalability, security, performance, interoperability, and maintainability across enterprise commerce environments.
Key Responsibilities
• Define and maintain end-to-end solution and application architectures for B2B, B2C, D2C, and omnichannel commerce implementations.
• Prepare and maintain solution architecture documents, application architecture diagrams, sequence diagrams, integration diagrams, and data-flow mappings.
• Translate business requirements into functional capabilities, scalable technical solutions, and implementation roadmaps.
• Conduct platform capability assessments, fit-gap analyses, and technology evaluations across SAP Commerce Cloud, SAP Hybris, Shopify, Shopify Plus, Commerce Layer, and other enterprise commerce platforms.
• Design enterprise commerce architectures covering product catalogs, customer management, pricing, promotions, cart, checkout, order management, inventory, fulfillment, payments, and post-order processes.
• Design and implement SAP Commerce Cloud / SAP Hybris solutions, including catalog management, OCC APIs, Backoffice, ImpEx, FlexibleSearch, CronJobs, Solr, CMS / SmartEdit, and SAP ERP / S/4HANA integrations.
• Design Shopify / Shopify Plus implementations, including multi-store and multi-market architectures, headless storefronts, custom applications, checkout extensibility, Shopify APIs, webhooks, Shopify Functions, and Shopify Flow.
• Design API-first, headless, and composable commerce ecosystems using Commerce Layer, commercetools, or equivalent platforms.
• Establish architecture patterns for microservices, domain-driven design, event-driven architecture, API orchestration, decoupled frontends, and independently deployable commerce services.
• Design enterprise B2B commerce capabilities, including account hierarchies, organizations, customer-specific catalogs and pricing, contract pricing, purchasing workflows, RFQs, quotations, purchase orders, credit limits, payment terms, punchout, EDI, and ERP-driven order management.
• Design B2C and D2C commerce experiences covering product discovery, search, navigation, personalization, customer accounts, promotions, checkout, payments, order management, returns, refunds, loyalty, and customer self-service.
• Define omnichannel capabilities, including click-and-collect, ship-from-store, inventory visibility, and integrated customer journeys.
• Design integration architectures connecting commerce platforms with ERP, CRM, PIM, OMS, WMS, payment gateways, tax engines, marketing platforms, logistics providers, and other enterprise applications.
• Define application boundaries, APIs, services, events, data flows, integration contracts, and reusable architecture patterns.
• Design ERP and SAP integrations supporting product, customer, pricing, inventory, order, delivery, invoicing, returns, credit management, payment status, and order status synchronization.
• Design secure, scalable cloud-based commerce ecosystems using AWS, Microsoft Azure, or Google Cloud Platform.
• Establish product catalog, PIM, MDM, product hierarchy, product attribute, product variant, category management, digital asset, catalog versioning, and multi-market synchronization architectures.
• Design secure checkout and payment architectures supporting multiple payment methods, currencies, markets, payment providers, authorization, capture, refunds, tokenization, fraud management, and payment reconciliation.
• Define frontend and digital experience architectures integrating headless commerce platforms with modern web and mobile applications using technologies such as JavaScript, TypeScript, React, Next.js, Angular, Node.js, and headless CMS platforms.
• Design customer, administrative, and API access models using OAuth 2.0, OpenID Connect, SAML, SSO, IAM, RBAC, JWT, encryption, secrets management, and secure API architecture principles.
• Establish scalability, caching, CDN, database optimization, search optimization, API performance, asynchronous processing, rate limiting, resilience, high availability, and disaster recovery strategies.
• Define coexistence and migration architectures for legacy and modern commerce platforms, including cloud, headless, and composable commerce modernization initiatives.
• Develop phased rollout strategies that enable independent migration of markets, brands, or business units.
• Establish performance-testing, load-testing, resilience-testing, and peak-season readiness approaches for critical commerce journeys.
• Lead technical discovery workshops with business, product, engineering, enterprise architecture, infrastructure, security, and data teams.
• Lead architecture review boards and technical design sessions, review implementation designs, and ensure adherence to enterprise architecture standards and technology governance principles.
• Provide technical complexity assessments, risk assessments, implementation estimates, architecture decision records, API contracts, integration standards, and technical runbooks.
• Provide technical leadership throughout discovery, requirements analysis, architecture, design, development, integration, testing, deployment, and go-live activities.
• Support system integration testing, user acceptance testing (UAT), performance testing, and production readiness activities.
• Participate in resolving critical production issues and conducting root-cause analysis.
• Identify and manage technical debt, architectural risks, dependencies, scalability constraints, and modernization opportunities.
• Provide technical guidance and mentorship to solution architects, technical leads, developers, and implementation teams.
• Collaborate with system integrators, product vendors, implementation partners, and senior stakeholders to communicate technical decisions, architectural trade-offs, and technology risks.
Required Qualifications
• Minimum 15+ years of professional IT experience, including 12+ years of practical eCommerce / Digital Commerce experience.
• Minimum 7+ years of solution or application architecture experience.
• Minimum 5+ years of SAP Commerce Cloud / SAP Hybris experience.
• Minimum 3+ years of Shopify / Shopify Plus experience.
• Minimum 2+ years of Commerce Layer, composable commerce, or headless commerce experience.
• Minimum 5+ years of B2B commerce experience.
• Minimum 7+ years of B2C / D2C commerce experience.
• Minimum 5+ years of omnichannel commerce experience.
• Minimum 7+ years of API and integration architecture experience.
• Minimum 5+ years of microservices architecture experience.
• Minimum 5+ years of cloud architecture experience.
• Minimum 5+ years of ERP / SAP integration experience.
• Minimum 4+ years of PIM / MDM / product catalog architecture experience.
• Minimum 4+ years of payment and checkout architecture experience.
• Minimum 3+ years of search and product discovery experience.
• Minimum 4+ years of DevOps / CI-CD experience.
• Minimum 4+ years of security architecture experience.
• Minimum 5+ years of performance and scalability architecture experience.
• Minimum 7+ years of technical leadership and enterprise stakeholder management experience.
• Strong knowledge of SAP Commerce Cloud / SAP Hybris architecture, product catalog management, OCC APIs, cart and checkout, pricing and promotions, order management, Backoffice, ImpEx, FlexibleSearch, CronJobs, Solr, CMS / SmartEdit, and SAP ERP / S/4HANA integration.
• Strong knowledge of Shopify / Shopify Plus, Shopify APIs, REST, GraphQL, Shopify Functions, Shopify Flow, checkout extensibility, webhooks, custom applications, multi-store and multi-market commerce, and headless Shopify architectures.
• Strong understanding of composable and headless commerce, API-first architecture, MACH principles, microservices, domain-driven architecture, event-driven architecture, API orchestration, and decoupled frontend design.
• Strong experience with REST APIs, GraphQL, SOAP, JSON / XML, webhooks, API gateways, OAuth 2.0, OpenID Connect, JWT, Kafka or equivalent messaging platforms, message queues, asynchronous processing, and integration middleware / iPaaS.
• Experience integrating commerce applications with SAP ECC, SAP S/4HANA, SAP SD, SAP MM, SAP FI, SAP Business Partner, and other ERP, CRM, OMS, and WMS platforms.
• Strong practical knowledge of AWS, Microsoft Azure, or Google Cloud Platform, including compute, containers, Kubernetes, serverless, cloud storage, managed databases, caching, CDN, IAM, monitoring, logging, disaster recovery, high availability, and auto-scaling.
• Experience with product information management, master data management, product hierarchies, attributes, variants, category management, digital assets, catalog versioning, multi-language and multi-market catalogs, product enrichment, and catalog synchronization.
• Experience designing payment architectures covering payment gateways, payment service providers, authorization, capture, refunds, payment retries, tokenization, 3DS / 3DS2, fraud management, digital wallets, buy now, pay later (BNPL), PCI-DSS considerations, and payment reconciliation.
• Strong knowledge of Java / Spring where applicable to SAP Commerce, JavaScript / TypeScript, Node.js, SQL / NoSQL databases, microservices, event-driven architecture, and cloud-native technologies.
• Experience with headless frontend architecture, API consumption, server-side rendering (SSR), static site generation (SSG), frontend performance, CDN / edge delivery, responsive architecture, web accessibility, personalization, and mobile commerce integration.
• Knowledge of security architecture, including OAuth 2.0, OpenID Connect, SAML, SSO, IAM, RBAC, JWT, API security, encryption, secrets management, PCI-DSS, OWASP, GDPR, privacy considerations, and secure API design.
• Experience with automated testing, integration testing, API testing, performance testing, load testing, resilience testing, and regression testing.
• Experience with CI/CD platforms such as GitHub Actions, GitLab CI, Jenkins, and Azure DevOps.
• Experience with Git, Jira, Confluence, Docker, Kubernetes, Terraform or equivalent Infrastructure-as-Code tools, API testing tools, and application monitoring and observability platforms.
• Ability to establish quality gates and technical readiness criteria for enterprise eCommerce releases.
• Proven ability to make high-impact architecture decisions, bridge business requirements and technical implementation, and lead architecture workshops with senior business and technology stakeholders.
• Strong analytical, problem-solving, communication, and stakeholder management skills, including the ability to explain complex technical concepts, architectural trade-offs, integration dependencies, and technology risks to non-technical stakeholders.
• Ability to mentor technical teams and apply enterprise architecture principles, technology strategy, modernization approaches, and technical governance practices.
• Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, Computer Engineering, or an equivalent engineering discipline.
Preferred Qualifications
• Experience with enterprise commerce platforms such as commercetools, Salesforce Commerce Cloud, Adobe Commerce / Magento, BigCommerce, Elastic Path, VTEX, Spryker, Salesforce B2B Commerce, or other enterprise-grade commerce platforms.
• Experience with Hydrogen or equivalent headless commerce architectures.
• Experience with frontend technologies and frameworks such as React, Next.js, Angular, Node.js, JavaScript, and TypeScript.
• Experience with cloud-native architecture, containerization, Kubernetes, serverless technologies, and Infrastructure-as-Code tools.
• Experience with Kafka or equivalent messaging platforms and enterprise integration middleware.
• Relevant certifications in architecture, cloud, SAP Commerce, Shopify, Agile, or other enterprise technology domains.
Certifications
• SAP Commerce certification.
• AWS, Azure, or GCP certification.
• TOGAF or equivalent enterprise architecture certification.
• Agile / Scrum certification.
• Relevant API or Cloud Architecture certification.
