Job Summary:
The Technical Training Manager at SCREEN SPE USA plays a critical role in developing and delivering technical training programs that support our field service engineers, installers, technical support personnel, engineering teams, and customers. This is a hands-on working manager position responsible for both direct training delivery and leadership of SCREEN's Technical Training Center. The successful candidate will manage a team of trainers while actively conducting instructor-led training, developing curriculum, supporting workforce development, and ensuring alignment with global training standards. Salary Range: $120,000 - $150,000
Key Responsibilities:
Training Strategy & Execution
- Design and implement technical training programs for SCREEN's product lines, including wet cleaning, and other front-end process tools.
- Align training initiatives with global standards and collaborate with Japan HQ on content development and certification protocols.
- Develop training pathways for new hires and experienced engineers.
- Identify technical skill gaps and implement training plans to improve workforce readiness.
- Support workforce planning initiatives by ensuring training resources are aligned with business and customer demands.
- Maintain alignment between training programs, equipment releases, engineering changes, and field support requirements.
Curriculum Development
- Create and maintain training materials including manuals, SOPs, e-learning modules, and hands-on lab exercises.
- Partner with product engineering and applications teams to ensure training reflects current tool configurations, software updates, and process improvements.
- Integrate safety, compliance, and PPE protocols into all technical training.
- Develop practical hands-on exercises, troubleshooting labs, and qualification activities that simulate real-world service scenarios.
- Establish and maintain training standards, certification requirements, and proficiency assessments.
- Regularly review and update training materials to reflect lessons learned from the field, product upgrades, and customer feedback.
Training Delivery & Management
- Conduct classroom and field-based technical training at SCREEN facilities and customer sites.
- Maintain technical proficiency across assigned SCREEN product lines and serve as a subject matter expert for trainees and trainers.
- Lead by example through active participation in technical instruction and hands-on training delivery.
- Manage training schedules, instructor assignments, classroom utilization, certification tracking, and training records.
- Evaluate training effectiveness through assessments, trainee feedback, field performance metrics, certification outcomes, and other KPIs.
Training Center Operations
- Support day-to-day operation of SCREEN's Technical Training Center.
- Ensure training equipment, classrooms, labs, and instructional materials are maintained and available for scheduled training activities.
- Coordinate with Service, Engineering, and Global Training teams to support training center activities.
- Support training center utilization, resource planning, and continuous improvement initiatives.
Cross-Functional Collaboration
- Work closely with Field Service, Applications and Engineering to identify skill gaps and training needs.
- Collaborate with Sales and Customer Support teams to address customer training requirements.
- Partner with Japan headquarters and global subsidiaries to share best practices and maintain consistency across training programs.
- Support new product introductions by developing and deploying associated training materials and certification requirements.
Success Metrics
- Training completion and certification rates.
- Employee technical qualification and recertification compliance.
- Trainee, customer, and manager satisfaction scores.
- Training center utilization and training delivery effectiveness.
- Alignment with global training standards and audit readiness.
Required Skills/Abilities
- Strong understanding of semiconductor manufacturing processes and SCREEN's equipment portfolio (FC, SU, SS, LA series tools).
- Experience with instructional design and adult learning principles.
- Experience developing hands-on technical training and laboratory exercises.
- Demonstrated ability to teach complex technical topics to both new and experienced engineers.
- Strong troubleshooting and root cause analysis skills.
- Excellent communication, presentation, and project management skills.
- Ability to communicate effectively across technical, operational, and management audiences.
- Ability to manage multiple training programs, priorities, and schedules simultaneously.
- Proficiency with LMS platforms (Traincaster) and digital training tools.
- Familiarity with SEMI standards, and cleanroom protocols.
- Experience working with Japanese counterparts.
Education and Experience:- Bachelor's degree or equivalent experience in Electrical Engineering, Mechanical Engineering, Materials Science, Semiconductor Technology, or a related technical field.
- 7+ years of experience supporting semiconductor capital equipment as a Field Service Engineer, Applications Engineer, Product Engineer, Technical Trainer, or similar technical role.
- 3+ years experience developing and delivering technical training programs.
- Prior leadership, mentoring, or supervisory experience preferred.
- Experience working in customer-facing environments preferred.
- Experience supporting SCREEN equipment strongly preferred.
