Serve as a key contributor to the creation, maintenance, and ongoing updates of Commerce product training and technical learning content, ensuring accuracy and relevance with each platform release.

Partner closely with Product, Engineering, and Professional Services to translate platform changes into accurate, engaging, and up-to-date learning content across all course formats.

Produce product and developer-focused video content — including scripting, narration, and screen recordings — covering new feature releases, commonly asked questions, and key platform capabilities to support the broader developer ecosystem.

Continuously discover and implement new learning techniques and adult learning best practices to maximize engagement and instructional effectiveness.

Leverage AI tools and emerging technologies to accelerate content creation, improve efficiency, and enhance the learner experience.

Deliver customized virtual and in-person training for enterprise merchants, agency partners, and internal teams as needed.

Conduct detailed scoping calls with merchants and partners to understand business objectives and functional requirements, and provide expert recommendations on personalized training needs.

Establish and maintain strong working relationships with key stakeholders, including Product, Engineering, Professional Services, Account Management, and Marketing.

Work with external stakeholders, including client partners, project managers, developers, technical partners, and executives in enterprise organizations.

Manage training action plans and coordinate scheduling and administration of learning sessions before, during, and after delivery.

Develop and maintain a thorough understanding of Commerce platform features, the third-party ecosystem, and competitive differentiators.

3–5 years of combined experience in the technology industry with a focus on technical writing, instructional design, product training, developer education, or similar roles.

Working knowledge of GitHub and local development practices; able to run and modify a site locally using popular frameworks like Next.js or Nuxt.js.

Experience with ecommerce tools and applications, including SaaS and open source storefronts, headless implementations, POS, PIM, OMS, ERP, and payment gateways.

Solid technical foundation: comfortable with APIs and able to run API requests given API docs or a Postman library; familiar with front-end development tools and at ease with HTML/CSS/JS.

Exceptional verbal and written communication skills; able to explain complex technical topics clearly to audiences of all experience levels.

Proactive, transparent communicator who is mindful of stakeholder needs across global, matrixed organizations.

Strong organizational skills with the ability to manage multiple content projects independently in a fast-paced, ambiguous, and rapidly changing environment.

Comfortable learning new technologies quickly and asking for help from others; a natural collaborator and knowledge-sharer.