B.S. degree in Electrical, Industrial, or Mechanical Engineering
Proven urgency in responding to customer requests
Strong oral and written communication skills
Experience in project management for technical and non-technical teams
Ability to manage multiple tasks efficiently
Effective customer relations skills
Proficient in SAP and Microsoft Office Suite
Responsibilities
Provide technical support for motors, generators, and related products
Resolve service requests and foster customer relationships
Analyze field data and recommend corrective actions
Coordinate inspection and analysis of returned equipment
Act as liaison between sales, customers, and factory
Deliver training on EM products and services
Handle additional duties as needed by management
Benefits
Opportunity to work in a collaborative team environment
Continuous learning and development opportunities
Access to training and professional growth
Supportive company culture focused on customer satisfaction
Dynamic work environment with varied tasks
Full Job Description
Minneapolis, Minnesota
Position: Technical Support Service Engineer
Department: Service
Primary Objective of Position:
Provide technical support related to the motor, generator, control, and related WEG products; create and process warranty claims.
Major Areas of Accountability:
Provide technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary
Resolve service requests effectively, and promote strong customer relationships.
Analyze field data, recommend corrective action, and write and edit service reports related to warranty work.
Organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material.
Be a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users.
Deliver Client training pertaining to EM products and services.
Other duties may be assigned by management to meet business needs.
Knowledge/Skills/Abilities:
B.S. degree in Electrical, Industrial, or Mechanical Engineering.
Demonstrated sense of urgency to affect timely response and resolution to customer requests.
Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers.
Demonstrated project management skills, including direction of technical and non-technical staff and customers.
Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.
Demonstrated capability for social interface with internal and external customers as required, achieving customer satisfaction excellence.
Computer literate with knowledge of current operating systems and software common to business applications including; SAP, MS Outlook, Word, Excel, PowerPoint, Project
Physical Requirements
Physical ability to travel freely within manufacturing and office facilities:
This requires climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner.
Physical ability to climb a ladder, use scaffolding or catwalks to service machinery.
Ability and willingness to wear fall protection equipment.
Physical ability to lift and carry 25 pounds.
Physical ability to travel via public, commercial or personal transportation.
Must possess an insurable driver's license.
Must possess a valid Passport or be able to obtain a Passport.
