3+ years experience in technical client-facing support, solutions engineering, or software development
Strong understanding of REST APIs, SDKs, websockets, and webhooks
Ability to write SQL queries to analyze data from databases
Proficiency in programming languages like Python, JavaScript/TypeScript, Golang, or Rust
Experience with logging, documentation, and SLA monitoring tools
Strong communication skills for clear technical explanations to stakeholders
Responsibilities
Dive deep into complex code and client integrations to troubleshoot issues
Collaborate with Engineering to prioritize bugs and client feedback
Build internal tools and dashboards to enhance support processes
Create alerts and runbooks to proactively catch potential issues
Support enterprise partners during incidents on critical applications
Benefits
Healthcare Insurance with coverage for employee premiums and family
Vision and Dental Insurance for U.S.-based employees
Opportunity to earn equity
Maternity and Paternity leave after 6 months
WeWork All Access Membership for flexible workspace
Yearly stipend for WFH expenses
Yearly Learning and Development stipend after 6 months
Full Job Description
About the Job
Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a few years of experience who enjoys technical problem-solving and communicating directly with clients to make an immediate impact. You will play a key part in ensuring our digital asset and fiat transactions move seamlessly while using your technical skills to build internal improvements and processes.
Responsibilities
Technical Troubleshooting: Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Product Advocacy: Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
Tooling: Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
Alerting: Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger.
Incident Management: Provide support for our enterprise partners during incidents on critical applications and infrastructure issues
Requirements
Experience: +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role
API Knowledge: Strong understanding REST APIs, SDKS, websockets, and webhooks.
SQL Knowledge: Ability to write SQL queries to retrieve and analyze data from internal databases.
Polyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust.
Tooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools.
Communication: Ability to break down technical issues clearly to both technical and non-technical stakeholders.
Preferred
Experience working with Docker, Kubernetes, and other infrastructure components
Background in fintech, SaaS, or other fast-moving industries
Basic understanding of blockchains, crypto, and web3 technologies
Benefits
Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
Vision & Dental Insurance (U.S. only)
Chance to earn equity
Maternity & Paternity leave (after 6 months)
WeWork All Access Membership
WFH Yearly Stipend
L&D Yearly Stipend (after 6 months)
For candidates based in Colorado, please contact colorado-wages [redacted].com to request compensation and benefits information regarding a particular role(s). Please include with your email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.
**We've recently seen an increase in individuals impersonating zerohash recruiters to target job seekers. Please stay vigilant and keep the following in mind to ensure you are communicating with the real zerohash team:
Verified Emails Only: Official outreach will only come from a .com email address.
No Messaging Apps: We will never contact you via unsolicited text messages, WhatsApp, or Telegram.
Official Applications: Only apply directly through our careers webpage (zerohash.com/careers) or zero-hash.breezy.hr.
See something suspicious? If you want to verify an interview request or report a fake job posting or suspicious communication, please contact us immediately at talent [redacted].com. This email is for fraud reports only. Candidate application inquiries will not be responded to.
