The Tech Support Associate provides logistics support and service restoration for daily operations and project efforts in a complex, distributed computing environment. Performs a broad range of IT support services: PC, MAC, software, hardware and basic network support. Collaborates with team members and customers and contributes to the efforts to develop, implement and continuously improve systems.
What will be my duties and responsibilities in this job?Incident and Request Management- Identify, diagnose and resolve desktop/laptop issues of moderate to high risk and complexity
- Occasionally lead and routinely coordinate resolution across Technical Support Services departmental groups where multiple end-user associates have been impacted
- Coordinate desktop component and laptops affecting multiple users
- Plan and prepare hardware/software installations and upgrades
- Recognize opportunities for system or procedure improvements and make recommendations
- Provide technical advice and provide training to others (peers and customers)
- Handle activities of moderate to high risk and complexity
- Act as a resource or assist others on moderate to difficult technical problems
- Manage multiple issues concurrently
- Business Site - potential responsibilities:
- Collaboration with 3rd party / client providers of software, hardware or service
- "Tiered" support responsibilities, including:
- Office security / badge admin
- Tape backup admin
- Security administration
- Telephony admin
- Patch management
- On-site support for Tier 3
- May require on-call availability and working during non-business hours. Overtime may be required. Maintain inventory in inventory tracking system Follows established process and procedures to accomplish tasks Establishes and maintains effective relationships with internal and external customers Utilize analytical and communication skills in the development and modification of written procedures, processes and technical knowledgebase.
Project/Initiative responsibilities - Coordinates efforts of small teams (Including UAT)
- Disaster recovery/ Business continuity process administration with minimal definition
What are the requirements needed for this position?- High School diploma or GED
- 3 years of professional I/T experience
- 3 years of experience in externally facing customer support environment
Pay Range:
$64,900.00 - $108,200.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
AI and Biometric UsageAssurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Job Scam AlertPlease be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
