2+ years of leadership experience managing teams of 10+ technical resources
5+ years in enterprise cybersecurity solutions delivery or support
In-depth knowledge of SOC environments and Incident Response practices
Practical expertise with major cloud platforms (AWS, Azure, GCP) and DevOps workflows
Familiarity with Palo Alto Networks Cortex product suite and operational tools like Salesforce
Undergraduate or Master's degree in Computer Engineering, MBA, or related field preferred
Preferred certifications include CISSP, PMP, CCSP, or CISM
Responsibilities
Lead daily operations for a team of 10-15+ consultants, focusing on hiring and career development
Oversee service execution across various security workstreams including SOC operations and Threat Mitigation
Collaborate with Sales to scope engagements and generate Statements of Work
Build strategic relationships with clients and manage escalations for complex issues
Onboard and manage third-party partners to ensure quality standards
Partner with PMO on project planning and contribute to new service offerings
Benefits
Opportunity for career development and promotions
Engagement in high-impact cybersecurity projects
Collaboration with a diverse team of technical experts
Exposure to cutting-edge security technologies and practices
Flexibility with travel requirements up to 20% across North America
Full Job Description
Job Summary
Oversee a team of 10-15+ technical Professional Services Consultants and subcontractors delivering deployment, upgrade, and strategic security engagements across the Palo Alto Networks Cortex product suite. Drive business growth through pre-sales, Level of Effort (LOE) estimation, and Statement of Work (SOW) creation while maintaining project milestones, revenue targets, billable utilization, and high customer satisfaction (CSAT).
Core Responsibilities
People & Operations Leadership: Lead daily activities for 10-15+ multi-disciplined consultants, including hiring, career development, capacity scheduling, performance management, and promotions.
Engagement & Quality Delivery: Oversee end-to-end service execution across SOC operations, Endpoint protection, Threat Mitigation, Cloud Posture, Runtime, AppSec, and Automation workstreams.
Pre-Sales & Business Growth: Partner with Sales and Account teams to scope engagements, generate SOWs, estimate LOEs, and pitch specialized consulting and automation packages.
Customer & Escalation Management: Build strategic client relationships, serve as the primary escalation point for complex technical or operational issues, and safeguard project timelines.
Partner & Subcontractor Management: Onboard, train, and manage third-party partners and contractors to integrate external talent while enforcing internal quality standards.
Enablement & Practice Strategy: Partner with the PMO on project planning, contribute to new service offering operationalization, and expand technical training content for internal teams.
Qualifications
Required Qualifications & Domain Expertise
Leadership Experience: 2+ years managing teams of 10+ technical resources; 5+ years delivering or supporting enterprise cybersecurity solutions.
Cloud & DevOps Expertise: Practical knowledge of major cloud platforms (AWS, Azure, GCP), containerization, orchestration, application security (AppSec), and CI/CD DevOps workflows.
Product & Systems Familiarity: Base knowledge of the Palo Alto Networks Cortex product suite and proficiency in key operational tools including Salesforce (SFDC), Clarizen, and G-Suite.
Education & Travel: Undergraduate or Master's degree (Computer Engineering, MBA, or related technical field preferred). Ability to travel up to 20% across North America.
Preferred Certifications: CISSP, PMP, CCSP, or CISM.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$151,200.00 - $207,900.00/yr
About Palo Alto Networks
Palo Alto Networks, Inc. is an American multinational cybersecurity company with headquarters in Santa Clara, California. Its core products are a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover other aspects of security. The company serves over 70,000 organizations in over 150 countries, including 85 of the Fortune 100. It is home to the Unit 42 threat research team and hosts the Ignite cybersecurity conference.
