Essential Responsibilities:Sales & Customer Support - Partner with Regional Sales Managers on customer meetings, virtual calls, site visits, and technical presentations.
- Lead all technical discussions during customer engagements.
- Identify customer requirements and recommend appropriate AMOT solutions.
- Clearly communicate product capabilities, operating principles, performance characteristics, limitations, and competitive advantages.
- Support proposal development by validating technical scope, application requirements, and solution recommendations.
- Identify technical risks and recommend appropriate solutions to advance opportunities.
- Support strategic sales opportunities requiring advanced technical expertise.
- Assist customers with technical troubleshooting and application support when appropriate.
Technical Expertise - Develop and maintain expert-level knowledge of AMOT's products, applications, and technologies.
- Develop a strong understanding of diesel engines, natural gas engines, turbines, lubrication systems, cooling systems, thermal management, and industrial process equipment.
- Build strong working relationships with Engineering to remain current on product improvements, new developments, and future product roadmaps.
- Maintain a strong understanding of competitor products and industry trends.
- Become the primary technical resource for the Americas Sales organization.
Marketing Support Support Marketing by developing technical content that strengthens AMOT's market presence and educates customers.
Examples include:
- Customer webinars
- Technical blogs
- Product demonstrations
- Technical training content
CRM & Documentation Document all customer engagements within the company's CRM systems by recording:
- Technical meeting notes and application details
- Customer and application requirements
Internal Collaboration - Partner closely with Engineering, Product Management, Customer Service, Operations, and Marketing to support customer opportunities.
- Share technical knowledge with Regional Sales Managers and other members of the sales organization.
- Conduct internal product training and application training as needed.
Behavioral Competencies Customer Focus: Develop trusted relationships by understanding customer applications, anticipating technical needs, and delivering practical solutions that create confidence in AMOT's products and services.
Problem Solving: Analyze complex customer applications, identify technical challenges, and develop practical, customer-focused solutions through collaboration with Engineering, Product Management, and Sales.
Time Management: Effectively prioritize customer requests, proposal support, technical projects, travel, and internal responsibilities while consistently meeting deadlines and maintaining responsiveness.
Teamwork: Work collaboratively across Sales, Engineering, Product Management, Marketing, Customer Service, and Operations to deliver exceptional customer experiences and achieve business objectives.
Performance Metrics Performance in this role will be evaluated using a combination of qualitative and quantitative measures. Success is based not only on technical expertise but also on the ability to influence sales opportunities, support customers, collaborate across departments, and contribute to the overall success of the Americas Sales organization.
Performance metrics include, but are not limited to:
- Participating in joint customer meetings with Regional Sales Managers utilizing the company's sales process.
- Leading technical discussions that advance sales opportunities and build customer confidence.
- Developing technical marketing content
- Maintaining accurate and timely documentation of customer interactions in CRM
- Providing timely technical support to Regional Sales Managers and customers.
Education and Experience: Required - Bachelor's degree in Mechanical Engineering, Chemical Engineering, Industrial Engineering, or a related engineering discipline.
- Minimum five (5) years of experience supporting industrial equipment, rotating equipment, valves, controls, engines, turbines, power generation equipment, or process systems.
- Strong mechanical aptitude and analytical problem-solving skills.
- Excellent verbal, written, and presentation communication skills.
- Ability to confidently present technical information to engineers, operators, purchasing personnel, executives, and other customer stakeholders.
- Highly self-motivated with the ability to work independently and take ownership of technical development.
- Demonstrated ability to learn complex technical products and applications with minimal supervision.
- Strong collaboration skills and the ability to work effectively across multiple departments.
- Proficiency with Microsoft Office applications.
- Experience using CRM platforms, including Pipedrive and Microsoft Dynamics 365.
Preferred - Experience supporting an industrial technical sales organization.
- Knowledge of diesel engines, natural gas engines, turbines, lubrication systems, cooling systems, thermal management, and industrial process equipment.
- Experience supporting customers within the Power Generation, Oil & Gas, Marine, Rail, Mining, and Industrial Process markets.
- Experience presenting technical training or conducting customer seminars.
Travel Requirements: - Ability and willingness to travel approximately 30-50% as business needs require.
- Must be able to travel by commercial airline and possess the ability to obtain and maintain all necessary documentation required for domestic and international business travel.
- Must possess and maintain a valid driver's license with an acceptable driving record.
- Ability to travel overnight for customer meetings, trade shows, training events, and internal meetings.
What Success Looks Like A successful Technical Sales Consultant is recognized as the technical leader within the Americas Sales organization. They proactively lead technical discussions, build customer confidence, and help Regional Sales Managers win technically complex opportunities. They take ownership of their own development by continuously expanding their knowledge of AMOT products, engines, turbines, customer applications, and industry trends while actively partnering with Engineering and Product Management to deepen their expertise.
They consistently document customer interactions within the CRM, contribute meaningful technical content to Marketing, support internal training initiatives, and serve as a trusted technical advisor for both customers and the sales organization. Through strong technical leadership, collaboration, and a customer-focused mindset, they help drive profitable growth and strengthen AMOT's reputation as a trusted solutions provider.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
