Senior Consultant - Dayforce Subject Matter Expert (SME) The Senior Consultant - Dayforce Subject Matter Expert (SME) will provide functional and technical expertise across the Dayforce platform, supporting implementation, testing, environment management, integrations, troubleshooting, and issue resolution.
This role will work closely with Product & Technology, Services, Integration, Performance, Project Management, and partner teams to ensure successful delivery of Dayforce solutions. The ideal candidate will have extensive hands-on Dayforce experience, strong technical and analytical capabilities, and the ability to lead cross-functional activities and provide guidance on complex Dayforce-related issues.
Responsibilities - Coordinate and collaborate with Dayforce technical teams to support deployments, releases, and environment management activities.
- Partner closely with Services teams to triage reported issues and defects, investigate root causes, and provide technical and functional guidance.
- Troubleshoot and investigate complex Dayforce issues using both front-end and back-end tools.
- Support environment backup, restore, refresh, and staging activities required for project delivery and testing.
- Collaborate with Dayforce partners and internal teams to coordinate and fulfill environment staging requirements.
- Lead and facilitate internal testing and defect triage sessions with Product & Technology, Services, and other cross-functional teams.
- Collaborate with Integration and Performance teams to prepare data staging files, imports, and other required test data and support data-loading activities.
- Lead defect/bug triage meetings with internal stakeholders and Project Management to review, prioritize, assign, and track identified issues through resolution.
- Provide subject matter expertise and guidance throughout the testing, implementation, and deployment lifecycle.
- Identify opportunities to improve testing, troubleshooting, environment management, and implementation processes.
Key Skills & Competencies - Extensive hands-on experience with Dayforce Payroll, Workforce Management (WFM), Human Resources (HR), and Benefits modules.
- Strong knowledge of Dayforce HCM architecture, functionality, configuration, testing, and implementation practices.
- Advanced T-SQL skills with experience analyzing and troubleshooting data-related issues.
- Strong PowerShell scripting skills.
- Strong programming and technical troubleshooting capabilities.
- Expert knowledge of HCM business processes and industry best practices.
- Ability to serve as a Dayforce SME and go-to resource for testing, interfaces, integrations, and complex technical or functional issues.
- Strong understanding of software testing methodologies, defect management, and quality assurance practices.
- Ability to quickly learn and remain current on new and enhanced Dayforce functionality through release training and ongoing product education.
- Strong consulting skills with the ability to understand business requirements and recommend effective solutions.
- Excellent stakeholder and customer relationship management skills.
- Excellent organizational, written, verbal, and presentation skills.
- Strong analytical, critical-thinking, and problem-solving abilities.
- Demonstrated ability to collaborate effectively across technical, functional, and business teams.
- Ability to lead discussions, facilitate meetings, and drive issues through to resolution.
Experience & Qualifications Required - Bachelor's degree in business management, information technology, computer science, or related field, or equivalent relevant professional experience.
- Minimum 5 years of hands-on Dayforce HCM experience, preferably across Product, Services, Support, implementation, or related functions.
- Demonstrated expertise with core Dayforce modules, including:
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- Time & Attendance / Workforce Management
- Previous Dayforce testing and Quality Assurance (QA) experience is strongly preferred.
- Experience implementing Dayforce HCM solutions for enterprise-level clients is a strong asset.
- Experience with integrations, interfaces, data staging, and data-loading processes is preferred.
- Demonstrated experience troubleshooting complex functional and technical issues.
- Excellent English written and verbal communication skills.
- Strong analytical and documentation capabilities.
- Proven ability to provide high-quality customer and stakeholder support.
- Experience working in cross-functional, enterprise-scale project environments is preferred.
