DescriptionWe're growing and looking to hire a
Technical Account Manager - Healthcare who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
About the Role: As a Technical Account Manager (TAM), you will serve as a strategic technical partner to our enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from Claroty's platform. You will bridge the gap between customers and internal teams, driving technical alignment, proactive optimization, and long-term relationship success. This is a high-impact, customer-facing role ideal for a strong networking professional who thrives at the intersection of technology, strategy, and customer engagement.
ResponsibilitiesAs a TAM, your impact will be: - Partner with customers to plan, design, deploy, and configure Claroty's solutions to meet their technical and business objectives while driving measurable value
- Serve as the primary technical point of contact for customers, owning all technical requirements and ensuring alignment with best practices
- Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance
- Proactively identify risks, gaps, and opportunities for improvement across customer environments
- Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams
- Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery
- Support escalations and complex technical scenarios in partnership with Support and R&D teams
- Drive executive-level technical conversations and present strategic roadmaps aligned with customers' cybersecurity and operational objectives
- Travel to support on-site engagements, workshops, and strategic meetings
RequirementsWhat you need to succeed in this role:- 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles
- Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, as well as healthcare specific protocols such as HL7 and DICOM
- Familiarity with principles of network segmentation
- Solid understanding of cybersecurity principles and secure network architecture
- Previous experience with cybersecurity products and work processes
- At least basic experience working with databases (MySQL and Postgres preferred) to research and query for information
- Project Management experience and skills
- Strong troubleshooting and problem solving skills
- Strong communication and presentation skills with the ability to engage both technical and executive stakeholders
- Customer-centric mindset with the ability to build trusted, long-term partnerships
- Willingness to travel up to 30%
Expected compensation for the role is between $140,000 - $160,000 USD. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be determined by experience level, but those outside the salary band are welcome to apply.
Follow us on social media:- LinkedIn
- LinkedIn Life Page
- Facebook
- Instagram
#LI-REMOTE
