About the role:

The Technical Account Manager (TAM) serves as a strategic technical advisor and client advocate. This role is pivotal in ensuring that clients receive comprehensive technical support across their portfolio of FIS products and services. The TAM collaborates closely with client-assigned teams to deliver seamless and proactive technical engagement.

About the team:

The Technical Account Manager (TAM) is a part of the Client Support organization and willact as clientscross-product technical expert. Thisincludes developing a deep knowledge of the client, their product portfolio, and technical environment to enable the TAM and FIS broadly to address clients technical issues quickly.

What you will be doing:

• Act as clientscross-product technical expert, offering a client-specific lens on the FIS tech ecosystem and intersections with the clients broader tech stack

• Developrelationships with key technical client stakeholders

• Proactively identify technical issuesand develop client-specific remediation plans, in conjunction with cross-functional stakeholders

• Provide clients world-class support by monitoring and assisting in issue resolution (led by standard FIS support teams e.g., L2,SDM)including review and enhancement of root cause analysis prior to client delivery

• Assist incoordinated resolution of cross-departmental technical challengesto facilitate clients successful and expanding utilization of FIS solutions

• Collaborate with cross-functional teams(e.g. development) to implement tailor-made solutions

• Monitor client technical health proactively, identifying areas for improvement and implementing strategies to enhance technical customer success

• Have extensive product knowledgewhich includes the technical specifications, functionalities, and interoperability of the FIS tech ecosystem with clients

What you will need:

• 5+ years ofexperience in a TAM, production operations, solution engineering, sales engineering, or integration consulting rolein an enterprise technology context

• Bachelors degree; preference for relevantprevious experience in financial technology services

• Experience effectivelycommunicating complex features and technical systems in detail

• Proven record ofrelationship management skills with ability to communicate with technical and non-technical audiences(e.g., clear, concise and professional)

• Knowledge of financial and payments industry, including market trends, challenges, and opportunities

• Growth mindset with the ability to collaborate across functions e.g., sales, marketing, servicesto drive optimal client results

What we offer you:

A career at FIS is more than just a job. Its the chance to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $121,800 - $207,060 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.