Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
2 years in a customer-facing role with stakeholders, focusing on technical implementations or transformation programs.
Experience in cloud operations, including launch planning and product release management.
Familiarity with cloud technical support and escalation management.
Responsibilities
Lead customer adoption of Google Cloud by guiding implementation journeys and managing timelines.
Advocate for customer needs to address adoption challenges and drive feature development.
Build relationships with stakeholders to create strategic roadmaps and conduct business reviews.
Coordinate customer events and launches, collaborating with Support and Developers for success.
Create best practices from customer engagements to enhance Google Cloud adoption initiatives.
Benefits
Comprehensive health and wellness programs.
Generous paid time off and holidays.
Opportunities for professional development and training.
Access to employee resource groups and community initiatives.
Full Job Description
info_outline X This posting is for a future vacancy.
Google utilizes AI tools to assist in assessing candidates in our hiring processes.
Minimum qualifications:
Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), cloud technical support, cloud escalation management, or cloud consulting.
Preferred qualifications:
MBA or Master's degree in a management, technical, or engineering field.
Experience translating business requirements into technological solutions.
Experience in application or workload migration to public cloud providers.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Excellent written and verbal communication, presentation, problem-solving, and client management skills.
About the job
As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You'll manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop relationships with stakeholders to understand customer's business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with Support and Developers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
About Google
Google is a multinational technology company that specializes in Internet-related services and products. These include online advertising technologies, search engine, cloud computing, software, and hardware. Google was founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. The company has grown tremendously since then and has become one of the most valuable companies in the world. Google's mission is to organize the world's information and make it universally accessible and useful.
