VXI Global Solutions

Tech Lead Manager, Decision Platform

VXI Global Solutions$211K — $248K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years in people management responsibilities
  • Current, hands-on coding ability and the desire to maintain it
  • Track record of using AI-assisted development tools to enhance productivity
  • Experience in coaching team members on execution and career progression
  • Strong skills in cross-functional collaboration, particularly with Product and Design teams
  • Interest in exploring innovations that enhance customer experience
  • Familiarity with technologies like Ruby, React Native, Distributed Systems, and AWS services

Responsibilities

  • Manage and develop a squad of 4-5 engineers
  • Own end-to-end delivery for the squad
  • Write and ship code alongside the team
  • Define the squad's technical direction and quality standards
  • Utilize AI coding tools to improve team performance
  • Collaborate with Product and Design on planning and prioritization
  • Serve as the technical point of contact for the squad

Benefits

  • Hybrid work policy with flexible office days
  • Support for backup care for children, elders, and pets
  • Comprehensive health, financial, and wellbeing benefits
  • Generous vacation policy and paid time off
  • 1% of time off to support local community organizations
  • Annual wellness stipend for eligible expenses
  • Up to 22 weeks of paid parental leave for birthing parents
  • Access to family planning reimbursement
  • Opportunity to work with an experienced FinTech team
Full Job Description
About the role

Chime is looking for an engineering leader to help manage and guide one of the Trust & Safety engineering teams. Chime's Trust & Safety org is on a mission to protect our members and fuel durable growth. In practice, that means earning member trust through secure, seamless experiences; preventing fraud and abuse; reducing unnecessary friction; and meeting regulatory obligations while enabling responsible growth.

We're hiring Tech Lead Managers (TLM) for multiple squads in Trust & Safety. TLMs at Chime manage a team of 3-5 engineers: Setting the hiring bar, coaching and developing talent, and driving all formal people management activities. They own execution and delivery for the squad. They stay in the code, authoring and shipping features alongside their team.

The base salary offered for this role and level of experience will begin at $211,000 and up to $248,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to:
  • Manage and develop a squad of 4-5 engineers: Hiring, 1:1s, career coaching, managing for performance
  • Own delivery for your squad end to end, from sprint planning and delivery commitments through service SLAs and operational health
  • Write and ship code alongside your team, authoring pull requests that land in production
  • Be accountable for the squad's technical direction, architecture, and quality bar, either via a tech lead on the squad, or by taking on the tech lead role yourself.
  • Use AI coding agents and tooling to raise both your own leverage and your squad's, and establish the practices that make that durable for the team
  • Partner with Product and Design on scope, prioritization, and quarterly planning, surfacing technical dependencies and capacity needs early
  • Act as the squad's cross-functional point of contact for its technical capabilities and dependency coordination, and carry the "what should we build" conversation if/when a PM isn't dedicated to your squad
  • Identify technical debt and advocate for sustainable engineering, staying an active contributor to the codebase
  • Ensure quality, performance, and operational health, including a healthy on-call and incident-response culture
  • Build growth paths for the engineers on your squad towards the higher IC levels or a future TLM role
  • Contribute to broader T&S and Chime engineering initiatives as a member of the engineering leadership team
To thrive in this role, you have:
  • 2+ years in people management responsibilities.
  • Current, hands-on coding ability and the desire to keep it. You are writing code today and want a role where that continues.
  • A track record of using AI-assisted development tools such as Claude Code, Codex, or Cursor to accelerate real delivery, and of getting a team to adopt them with measurable impact on output
  • Experience supporting coaching members of your team around project execution, skill development, and career progression.
  • Interest in pushing the technology, people, and organization envelope to explore new ways we can deliver amazement to our customers.
  • Strong cross-functional collaboration skills, with a track record of partnering closely with Product, Design, and Analytics.
  • A fascination in how to make teams and people thrive.
  • Enjoyment in learning and diving into the deepest levels of how things work.
  • The ability to motivate a team through delivery on aggressive schedules and goals.
  • Experience with similar tech: Ruby, React Native, Distributed Systems, AWS services (data, compute) and Service Oriented Architectures.

What we offer for our full-time, regular employees
  • Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged with your work and teammates.
  • Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
  • Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
  • Generous vacation policy and company-wide paid days off
  • 1% of your time off to support local community organizations of your choice
  • Annual wellness stipend to use towards eligible wellness related expenses
  • Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • Access to family planning reimbursement
  • ♥ A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

About VXI Global Solutions

VXI Global Solutions is a business process outsourcing company that provides customer care, technical support, and back-office services to its clients. The company was founded in 1998 and has since grown to have over 30,000 employees across 42 locations worldwide. VXI Global Solutions prides itself on its ability to provide high-quality customer service and support to its clients, which range from small startups to Fortune 500 companies. The company's services are designed to help its clients improve customer satisfaction, reduce costs, and increase revenue.
Learn more about VXI Global Solutions
Size
30,000 employees
Industry
Founded
1998

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