Bachelor's degree in Information Systems, Software Engineering, or Business Administration, or 3-5 years of relevant experience.
Proficient in Agile/Scrum methodologies and product lifecycle management.
Strong analytical skills to translate HR processes into technical specifications.
Demonstrated ability to facilitate cross-functional communication.
Effective problem-solving skills with a focus on prioritization.
Fluency in English for collaboration with global teams.
Responsibilities
Mentor and cross-train HR System Administrators and Operations Analysts.
Ensure continuous operational delivery and SLA fulfillment for core HR applications.
Oversee access controls and compliance for HR tools.
Direct support workflow for operational tickets and drive root-cause analysis.
Plan and execute system testing and maintenance for updates.
Standardize functional workflows across regions for HR processes.
Partner with Change Management to prepare teams for new HR Tech features.
Monitor and optimize key operational performance metrics.
Benefits
Annual bonus based on company performance.
Generous paid time off.
Pension plan and collective saving opportunities.
Fully paid industry-leading healthcare.
Flexible work schedule and summer schedule variations.
Holiday season shutdown and educational resources.
Discounts on BRP products.
Full Job Description
In this role, you will lead the day-to-day operations (RUN) and functional continuity of the global HR Technology Ecosystem within BRP Global Services with a focus on HR Tech Ops. Positioned at the operational core of HR Technology, you will manage ticket resolution, govern role-based permissions (RBP), oversee recurring system updates, and ensure process compliance from the team. You will work directly with HR System Administrators, collaborating closely with the HR Product Owner, Data Management team, HR Analytics Team and IT CoE to deliver reliable operational support and seamless system adoption across all regions using Agile methodologies, working together with the Agile coach. As the driving force of HR Tech Operations, you will lead and mentor a team of HR System Administrators, focusing on elements like delegation and empathy.
YOU'LL HAVE THE OPPORTUNITY TO:
Develop Operational Team Capabilities: Mentor, coach, and cross-train HR System Administrators and Operations Analysts to maintain high competence matrices and service quality, having at the same time the right follow up on environment and development inside the team.
Lead Day-to-Day HR Tech Operations (RUN): Ensure continuous operational delivery, system availability, and service level agreement (SLA) fulfillment across all core HR applications (e.g., SuccessFactors, Taleo, Synerion).
Govern Role-Based Permissions (RBP) and Compliance: Oversee and manage access controls, Role-Based Permissions (RBP), security protocols, and SOX audit readiness across all HR tools within the team's scope.
Manage L1/L2 Support and Incident Resolution using Agile: Direct the support workflow for non-project operational tickets, establishing efficient L1 to L2 handoff procedures and driving root-cause analysis for recurring issues, while using the right Agile methodology guidance, working together with the assigned Agile coach for this matter.
Execute System Releases and Testing: Plan and execute operational regression testing, release validation, and system maintenance (e.g., semi-annual SuccessFactors updates and instance refreshes).
Drive Functional Process Governance: Standardize and govern functional workflows across regions, supporting annual cycles such as Talent Management, Performance, and Time Off configurations, making sure from a proactive perspective that the implementations are well covered and executed from a system perspective for their use.
Lead Change Readiness and User Adoption: Partner with the Change Management team to ensure local HR teams, managers, and employees are fully trained and prepared for new features and process adjustments that will be related to HR Tech Ops functions.
Track and Optimize Operational KPIs: Monitor key operational performance metrics, including Right First Time (RFT) system data accuracy, case resolution time, call answer rates, and transaction speed.
YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALIFICATIONS:
Education and Experience: A bachelor's degree in Information Systems, Software Engineering, Business Administration, or 3 to 5 years of proven experience in a related field.
Agile Expertise: Knowledge of Agile/Scrum methodologies, backlog prioritization frameworks, user story drafting, and product lifecycle management.
Business Acumen and Analytical Thinking: The ability to translate complex HR processes and workforce data into clear technical specifications and measurable business value.
Cross-Functional Collaboration: A proven track record of bridging communication gaps between relevant teams.
Problem Solving and Prioritization: The ability to manage competing priorities, balance trade-offs between speed and scope, and resolve complex roadblocks.
Language Proficiency: Fluency in English is required to collaborate effectively with cross-functional teams and global stakeholders.
Do you have other skills? Tell us what makes you unique and why you would be a good addition to the team.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let's start with a strong foundation - You want it, we have it:
Annual bonus based on the company's financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP
What about some feel good perks:
Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products
#LI-Hybrid #LI-ÉC1
About BRP Inc.
BRP Inc. is a Canadian company that designs, develops, manufactures, distributes, and markets powersports vehicles and propulsion systems. The company's products include Ski-Doo and Lynx snowmobiles, Sea-Doo watercraft, Can-Am on- and off-road vehicles, Alumacraft and Manitou boats, Evinrude and Rotax marine propulsion systems, and Rotax engines for karts, motorcycles, and recreational aircraft. BRP was founded in 1942 and is headquartered in Valcourt, Quebec.
