Work Location:Mount Laurel, New Jersey, United States of America
Hours:40
Pay Details:$61,880 - $99,320 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:Personal & Commercial Banking
Job Description:The Senior Operations Officer II - TDEF assigns and monitors the daily workflow and distribution for own functional area and ensuring the required documentation preparation, transaction processing and servicing system boarding is completed meeting all Service Level Goals. Provides a broad range of operational support to Relationship Managers, Business Development Officers and officers and is responsible for first point of escalations with internal and external partners, as well as operational effectiveness for own functional area. May be granted, Booking and Signing Authority for multiple product types and non-standard transactions Provides training and subject matter expertise to Ops Specialists.
Department Summary:TD Equipment Finance, Inc. is a wholly owned subsidiary of TD Bank, N.A and finances equipment in multiple verticals including Municipal, Healthcare, Middle Market and Large Corporate entities in the Commercial Bank.
The TD Equipment Finance Documentation Specialist plays a critical role in supporting the full lifecycle of equipment finance and leasing transactions. This position is responsible for the preparation, review, and administration of equipment lease and loan documentation, ensuring accuracy, compliance, and timely processing. The Specialist serves as a key liaison between customers, vendors, legal counsel, sales, credit, and third-party service providers to facilitate successful transaction closing and funding.
Key responsibilities include documentation review and negotiation, due diligence verification, soft cost analysis, customer onboarding, UCC searches and filings, vendor payments, data entry and system maintenance, and ongoing customer communications. The TD Equipment Finance Documentation Specialist serves as a primary point of contact for customers and external partners, delivering a high level of service while ensuring adherence to company policies, regulatory requirements, and operational standards.
Depth & Scope:- Serves as an expert in operational function and performs end-to-end activities
- Requires a comprehensive understanding of a range of product and services, processes, procedures, systems and concepts within their own and related areas of specialty, and where transactions could be characterized by high complexity and risk
- May be Granted Documentation signing, closing and funding authority in accordance with Operations Guidelines and Authority Limits
- Leads problem resolution for issues that have been escalated, and/or escalate to appropriate level where further clarity or interpretation is required for higher complex policies or rules is required
- Completes work within specifically defined parameters with guidance / direction from management as necessary
- Requires diplomacy to exchange ideas and information with internal partners and management
- Acts as a deep subject matter process expert in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments
- Contributes deep technical knowledge to internal/external stakeholders
- Focus of work is weekly, monthly and/or longer with addition of ad-hoc and initiative based requests, as required
- Requires expert process management knowledge, through job related training and considerable on the job experience to lead a range of work assignments
- Requires advanced knowledge of the business unit / operational functions and interaction points with other related areas as well as regulatory issues/ requirements for jurisdictions supported
- May involve cross-functional teams across TD and/or involving external contacts
Education & Experience:- High School diploma
- Undergraduate degree/ college diploma preferred
- 5+ years relevant experience
Preferred Qualifications:- Experience in equipment finance and leasing operations, preferably supporting large corporate, municipal, aircraft, rail, marine, and vendor finance transactions.
- Strong knowledge of equipment lease and loan documentation, including document preparation, review, and administration.
- Experience negotiating equipment finance documentation and coordinating with external counsel and customers.
- Working knowledge of UCC Article 9 requirements, including lien searches, filing practices, and collateral perfection.
- Understanding of Know Your Customer (KYC), Customer Identification Program (CIP), Beneficial Ownership, and related compliance requirements.
- Demonstrated attention to detail with the ability to manage multiple transactions in a deadline-driven environment.
- Strong verbal and written communication skills with a customer-focused approach.
- Proficiency with equipment finance systems and platforms, including nCino and Odessa, preferred.
- Ability to analyze transaction requirements, identify operational risks, and resolve issues efficiently.
- Experience working collaboratively with Sales, Credit, Documentation, Legal, and Funding teams.
- This role is ideal for a detail-oriented operations professional who thrives in a fast-paced equipment finance environment and is committed to delivering exceptional accuracy, service, and operational excellence.
Customer Accountabilities:- Acts as first point of escalation for resolving processing and operational questions and escalate when necessary
- Provides sound advice and solutions utilizing established customer service framework
- Ensures customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
- Positively contributes to the overall customer experience and foster good relationships with internal and external partners
- Contributes to the ongoing improvement of the customer experience within the Business Area
- Creates and/or recognizes exceptional customer service through established programs
- Communicates with customers, vendors and outside legal counsel in coordination with all stakeholders. May perform credit attestations
- Prepares and/or reviews documentation packages in accordance with guidelines and policies including sound to advanced understanding of pricing economics and TD TBSM cost of funds tools and rate lock procedures
- Prepares documentation in accordance with state and local sales,use, and personal property tax regulations and respond to customer inquiries regarding same
- Closes transactions within granted booking, funding and signing authority
- Verifies and approves servicing system booking accuracy including sales and property tax billing setup and accelerated depreciation per IRS regulations and payments via wire and check
Shareholder Accountabilities:- Prioritizes and manages own workload to meet SLA requirements for service and productivity
- Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area
- Protects the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
- Conducts internal and external research projects; support the development/delivery of presentations / communications to management or broader audience
- Conducts reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
- Monitors service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
- Ensures documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations
- Acquires and applies expertise in the discipline, provide guidance, assistance and direction to others
- Identifies, recommends and effectively executes standard practices applicable to the discipline
- Adheres to internal policies/procedures and applicable regulatory guidelines
- Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
- May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies
Employee/Team Accountabilities:- Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Supports the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participates in personal performance management and development activities, including cross training within own team
- Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contributes to the success of the team by willingly assisting others in the completion and performance of work activities
- Provides training, coaching and/or guidance as appropriate.
- Contributes to a fair, positive and equitable environment that supports a diverse workforce
- Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
Physical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel - Occasional
- International Travel - Never
- Performing sedentary work - Continuous
- Performing multiple tasks - Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds - Occasional
- Sitting - Continuous
- Standing - Occasional
- Walking - Occasional
- Moving safely in confined spaces - Occasional
- Lifting/Carrying (under 25 lbs.) - Occasional
- Lifting/Carrying (over 25 lbs.) - Never
- Squatting - Occasional
- Bending - Occasional
- Kneeling - Never
- Crawling - Never
- Climbing - Never
- Reaching overhead - Never
- Reaching forward - Occasional
- Pushing - Never
- Pulling - Never
- Twisting - Never
- Concentrating for long periods of time - Continuous
- Applying common sense to deal with problems involving standardized situations - Continuous
- Reading, writing and comprehending instructions - Continuous
- Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
