What You Will Do

Saatva is seeking an operational, strategic, and results-driven Talent Acquisition Manager to evolve our recruitment function. As we scale our physical footprint and customer service operations, we need an optimization champion who can take us to the next level with incredible efficiency.

In this role, you will own the talent acquisition engine, overseeing the hiring of more than 150 retail employees, and a small number of corporate roles, per year. You will lead and mentor a TA Coordinator, manage external agencies, and remain close to the action by jumping in hands-on with recruitment for key positions. Your core mission is to solve our current speed bottlenecks, dramatically driving down time-to-fill and cost-per-hire without sacrificing quality or candidate experience.

Key Responsibilities

• Process Optimization & Velocity: Audit and evolve our current recruitment workflows to eliminate bottlenecks, accelerate hiring velocity, and address feedback regarding process speed.
• High-Volume Pipeline Management: Strategy and execution for hiring 150+ entry-level retail and customer service professionals annually, ensuring pipelines remain robust, diverse, and aligned with retail opening schedules.
• ATS & HRIS System Ownership: Optimize our technology stack, ensuring seamless workflow automation and clean data integration between Greenhouse (ATS) and ADP (HRIS).
• Stakeholder Enablement: Continue and scale our interview training program for the retail operations team, empowering field managers to interview effectively, compliantly, and in alignment with Saatva's brand voice.
• Team Leadership & Vendor Management: Direct, mentor, and elevate a TA Coordinator. Evaluate and manage external staffing agencies, holding them accountable to strict cost, quality, and performance metrics.
• Data-Driven Accountability: Establish, track, and report on key talent metrics (time-to-fill, cost-per-hire, quality of hire) to demonstrate clear ROI to executive leadership.

Skills & Qualifications

Experience

• 5+ years of full-cycle recruiting experience, with a heavy emphasis on high-volume environments (e.g., retail, customer support, or hospitality).
• At least 1-2 years of people management or mentorship experience required.
• Process improvement experience and a track record

Technical Skills

Advanced proficiency with Greenhouse ATS and familiarity with ADP HRIS. Proven ability to optimize tech stacks to automate manual recruiting workflows.

Metrics-Obsessed

A proven track record of successfully improving key talent metrics like Time-to-Fill and Cost-per-Hire.

Enablement & Training

Experience building or delivering interview training modules to hiring managers and cross-functional teams.

Balancing Act

Exceptional operational acumen; you inherently know how to balance candidate experience, hiring speed, and cost efficiency without compromising results.

Work Location & Environment

This is a hybrid position requiring approximately three days of in-person collaboration per week. Eligible candidates must be located within commuting distance of one of the following hubs:

• NYC Hub: Required Tuesday attendance at our Whitestone, Queens HQ, plus two additional days per week at one of our NYC Metro Area Viewing Rooms.

Benefits & Compensation

• Medical, Dental, and Vision Insurance: Comprehensive coverage available for you and your family.
• Retirement: 401(k) Plan with Employer Match.
• Paid Time Off: Paid Vacation to ensure you stay rested and restored.
• Bonus Program: Eligibility for company performance-based bonuses.
• Financial Wellness: FSA, HSA, and Commuter Benefits.
• Wellness & Discounts: Discounted Gym Membership, Employee Referral Bonus Program, and significant discounts on Saatva products for you, your friends, and your family.

Base Salary:

Competitive and determined based on experience, qualifications, and in accordance with applicable state and local laws.

Work Authorization:

At this time, we are unable to offer visa sponsorship. Candidates must be authorized to work in the United States without current or future sponsorship.

Compensation

$100,000-$120,000 USD