The AWS Top 2000 (T2K) Win Room is hiring a strong Senior Program Manager to act as the overall program manager for the Win Room. Your charter: design, build, and scale a self-service investment engine that enables account teams to request, qualify, and receive funding for strategic workloads with speed and consistency.
Today, every Win Room request, regardless of complexity, requires manual qualification of the support and investment needed, and the process through disbursement relies on manual coordination. In 2027 we will split T2K Win Room support into a high-touch strategic pursuit motion and a self-service motion. This role will replace that friction with a scalable, self-service mechanism: one that lets sellers initiate and progress support requests through a clear, automated, auditable workflow, while preserving the governance and judgment that make Win Room decisions trusted.
This is a builder role. You will own the end-to-end delivery of the program, from concept through launch and iteration, building out the operating model, standing up the mechanisms, and partnering with sales, finance, partner, and legal stakeholders to deliver a product-grade experience. You will measure everything, learn from what breaks, and continuously raise the bar on deal velocity, investment ROI, and seller experience. Success demands strong program management, a bias for action, comfort with ambiguity, and the ability to influence without direct authority across a complex, matrixed, worldwide organization.
Key job responsibilities
Own the roadmap and delivery of the T2K self-service support engine, from intake and eligibility qualification through approval routing, disbursement, and post-support tracking
Build out the operating model and the mechanisms that support it, including request templates, qualification criteria, automated approval thresholds, exception handling, and audit controls
Partner with SIADS, data, and tooling teams to specify requirements, prioritize the backlog, and coordinate release schedules across cross-functional contributors
Establish the reporting and metrics that give Win Room and T2K leadership real-time visibility into pipeline, investment volume, cycle time, approval rates, and ROI
Operate the governance framework that balances self-service speed with financial controls, compliance, and leadership oversight; recommend what can be automated versus what requires human judgment
Drive adoption across Geo and account teams through enablement, documentation, and feedback loops; monitor usage and sentiment and iterate on the experience
Run regular cadences with Win Room leadership, Geo Execution Leads, finance, and partner teams to align on priorities, surface blockers, and report progress, risks, and recommended actions
Identify and resolve roadblocks across organizational boundaries, driving alignment on worldwide and Geo priorities
Continuously streamline processes, remove manual steps, and build mechanisms that let the investment engine scale globally without linear headcount growth
Drive general program management across the Win Room, from running the operating cadence to surfacing risks and continuously improving how support requests move through the system
BASIC QUALIFICATIONS
- 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
- Experience explaining complex technical concepts to various business and technical audiences
- Experience presenting to both technical and non-technical executive audiences
- Experience leading complex, multi-year initiatives that may be cross-functional and/or span business and technology
PREFERRED QUALIFICATIONS
- Experience designing, implementing, and scaling workforce development programs across large-scale operations, including forecasting workforce needs and leveraging analytics to drive program decisions
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Dallas - 147,900.00 - 200,100.00 USD annually
USA, VA, Arlington - 147,900.00 - 200,100.00 USD annually
USA, WA, Seattle - 147,900.00 - 200,100.00 USD annually
