Salesforce

Systems Engineering Engineer (TS/SCI Clearance)

Salesforce • $148K — $223K *
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in a technical support or services role
  • Comfortable interacting with all levels of management
  • Understanding of internet technologies (firewalls, web servers, proxy servers)
  • Familiarity with relational databases, SQL, object-oriented design, XML, and SOAP
  • Active TS/SCI clearance with Polygraph required

Responsibilities

  • Manage assigned support cases from start to finish
  • Troubleshoot issues across web tiers, databases, and Salesforce technologies
  • Collaborate with Worldwide Support, R&D, and Support Operations
  • Provide shift-based support for global customers

Benefits

  • Support for finding work-life balance
  • Resources for personal and professional growth
  • Access to AI tools for increased efficiency
  • Opportunities to shape the future in AI and tech
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

The Experience

We're growing our Government Cloud customer engineering team within Engineering and Operations. As a Platform Technical Support Engineer, you'll own Mission Critical Support cases across all severities, partnering closely with Worldwide Support, R&D, and Support Operations. This role may require shift work outside normal business hours to support our global customers.

What You'll Actually Be Doing

  • Manage assigned support cases end-to-end, establishing yourself as a trusted Salesforce platform and application expert.
  • Troubleshoot technical issues spanning web tiers, databases, integrations, and Salesforce-specific technologies.
  • Partner across Worldwide Support, R&D, and Support Operations to resolve complex, high-severity cases.
  • Provide support coverage on a shift basis to meet global customer needs.



You're Our Person If...

  • You have 3+ years of experience in a technical support or services role.
  • You're comfortable interacting with all levels of customer and company management, and can multi-task effectively under pressure.
  • You understand internet technologies (firewalls, web servers, proxy servers) and have familiarity with relational databases, SQL, object-oriented design, XML, and SOAP web services.
  • You hold an active TS/SCI clearance with Polygraph. (Confirm with your Recruiter/Legal whether this should instead use the standard auto-populated Federal Background Investigation language.)



Even Better If...

  • You have front-end (JavaScript, HTML, CSS, cross-browser development) and back-end (Java, .NET, SQL) development experience.
  • You've worked in large-scale, multi-tenant production environments.
  • You have API programming, software development, or Apex/Visualforce experience.
  • You have Salesforce CRM domain knowledge, a relevant Salesforce certification, or prior SaaS support experience.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.This position requires a USA TS/SCI with Polygraph security access level.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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