5-7 years of experience in Linux administration and support
Proficiency in Perl programming and OmniMark
Strong troubleshooting and analytical skills
Experience in application support and operations
Familiarity with IT service management practices
Ability to prioritize and resolve production issues quickly
Customer-oriented with a collaborative mindset
Responsibilities
Administer and maintain enterprise publishing applications and infrastructure
Troubleshoot and resolve application and system issues promptly
Monitor application performance and implement corrective actions
Collaborate with users and stakeholders to gather requirements and resolve issues
Manage user access and account administration per security policies
Support application deployments, upgrades, and configuration changes
Develop and maintain automation scripts using Perl
Benefits
Remote work flexibility
Opportunity to work with business-critical applications
Engagement in a collaborative team environment
Professional development opportunities
Participation in incident and change management activities
Full Job Description
Systems Engineer - Publishing Application
Remote
Position Summary
We are seeking a Systems Engineer to support and maintain a business-critical publishing application environment. This role is responsible for application administration, infrastructure support, troubleshooting, user support, and system maintenance across Linux-based platforms.
The ideal candidate will have experience with Linux systems, Perl programming, and OmniMark, along with strong problem-solving skills and the ability to work directly with end users to gather requirements and resolve technical issues.
Key Responsibilities
Administer, support, and maintain enterprise publishing applications and associated infrastructure.
Troubleshoot and resolve application, system, and infrastructure issues in a timely manner.
Monitor application performance, identify root causes of problems, and implement corrective actions.
Work closely with business users, developers, and stakeholders to understand requirements and resolve production issues.
Manage user access, account administration, and password updates in accordance with security policies.
Support application deployments, upgrades, patching, and configuration changes.
Maintain and troubleshoot Linux servers and related system components.
Develop, modify, and support automation and maintenance code and scripts using Perl.
Support and maintain OmniMark-based publishing and content-processing workflows.
Analyze application logs, system logs, and performance metrics to diagnose issues.
Create and maintain technical documentation, operational procedures, and knowledge base articles.
Participate in incident management, problem management, and change management activities.
Provide production support and participate in on-call support as required.
Required Technical Skills
Linux administration and support
Perl programming
OmniMark
Application Support & Operations Experience
IT Service Management Experience
Strong troubleshooting and analytical skills
Problem-solving mindset
Ability to prioritize and resolve production issues quickly
Customer/user support orientation
Collaboration with developers, business teams, and stakeholders
Nice-to-Have / Highly Desired Background
Publishing systems or content management experience
XML, SGML, or document publishing workflows (often associated with OmniMark environments)
Scripting and automation experience beyond Perl
Experience supporting business-critical production applications
