Type of Requisition:Regular
Clearance Level Must Currently Possess:Top Secret/SCI
Clearance Level Must Be Able to Obtain:Top Secret/SCI
Public Trust/Other Required:None
Job Family:IT Infrastructure and Operations
Job Qualifications:Skills:Business, Collaboration, Driven, Teamwork
Certifications:None
Experience:1 + years of related experience
US Citizenship Required:Yes
Job Description:Join GDIT as a Systems Analyst and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. As a Systems Analyst/IT Customer Support/File Transfer, your role is integral in ensuring our client's IT products meet customer needs and align with business goals. Job Duties are as follows:
- Act as a liaison between the customer and the help desk.
- First point of contact for IT issues and needs, attempting to triage a situation prior to involving the help desk.
- Back up the asset management team with issuance of accessories and cables to customers and the technicians.
- Review file transfer documentation, ensuring the needed signatures are present (or forward them to the needed teams).
- Burn files to disk and manually move the file to the appropriate networks, notifying the customer once competed.
- Maintain a log of all file transfers with all required information
WHAT YOU'LL NEED TO SUCCEED:
• Education: Technical Training, Certification(s) or Degree
• Experience: 1+ years of related experience
• US citizenship required
The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:40
Travel Required:None
Telecommuting Options:Onsite
Work Location:USA DC Washington
Additional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identity Verification Process:As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
