Job Summary
The Software Analyst II is an engaged member of the Applications team, responsible for developing and maintaining various types of electronic files, completing service requests for existing electronic files, and attending meetings as needed to provide ongoing support to internal and external customers.
Key Responsibilities
• Develop and maintain internal and external file interfaces, requirements, and associated systems and applications.
• Demonstrate a strong understanding of HIPAA Standard 5010 layouts, including 834 files, proprietary file layouts, and inload schemas to ensure accuracy and provide feedback.
• Collaborate and partner with internal and external customers, including team members and other departments, to deliver successful initial client implementations and renewals.
• Create, enhance, and develop SQL queries for data integration and data cleansing.
• Develop and maintain electronic files using Visual Studio, Microsoft SQL Server Management Studio, Visual Cron, Jira, SolarWinds, and C#.
• Manage, prioritize, and complete open service requests for existing products and services in a timely manner to support clients and vendors.
• Escalate service requests and issues when necessary.
• Communicate effectively with technical and non-technical users.
• Document and enhance processes and procedures to streamline workflows and enable Software Analyst team members to complete service requests effectively.
• Work independently and collaboratively while multitasking and prioritizing tasks to meet tight deadlines.
Required Qualifications
• High school diploma or equivalent.
• Strong knowledge of Microsoft SQL Server Management Studio, Visual Studio, and C#.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Preferred Qualifications
• Knowledge of project management and documentation.
• Knowledge of third-party administrator industry processes and an understanding of the healthcare industry.
• Experience with software development methodologies, such as Scrum and Agile, and the ability to write effective documentation.
Notes:
• Strong understanding of developing and maintaining internal and external file interfaces, requirements, and associated systems/applications. Including HIPAA Standard 5010 layout (834 file), proprietary file layout, inload schema for accuracy and to be able to provide feedback.
• Collaborates and partners with internal and external customers including team members and other departments to deliver flawless first client implementations and renewals.
• Create, enhance, and develop SQL queries for data integration, and data cleansing.
• Develop and maintain electronic files using Visual Studio, Microsoft SQL Server Management Studio, Visual Cron, Jira, Solarwinds and C#.
• Responsible for managing, prioritizing, and completing open service requests for existing products and services in a timely manner to support our clients and vendors. Escalates when necessary.
• Communicates effectively with technical and non-technical users.
• Competently documents or enhances processes/procedures to promote streamlined processes for the Software Analyst team to ensure team members can competently complete service requests.
• Works efficiently independently or as a team, multi-tasking and prioritizing appropriately to meet tight deadlines.
