Description

Position at MTA Headquarters

JOB TITLE:

Systems Administrator Levels 1 - 5

SALARY RANGE:

Level 1: $57,100 - $81,572

Level 2: $62,812 - $89,731

Level 3: $69,092 - $98,703

Level 4: $76,001 - $108,573

Level 5: $86,703 - $123,862

DEPT/DIV:

Information Technology

SUPERVISOR:

Manager, Computer Services

LOCATION:

Various

HOURS OF WORK:

9:00 am - 5:30 pm (7.5 hours/day) or as required

***This position is represented by the Transportation Communications Union (TCU)***

Summary

The primary purpose of this position is to provide technical support to MTA's computer server hardware, operating system software, and storage area network environment, including installation and maintenance of highly complex computer equipment and software configurations.

Responsibilities

Level 1

• Install, configure, and troubleshoot complex hardware and/or software solutions supporting MTA's server and storage environment to ensure that all MTA application and system availability targets are met.
• Configure and install servers for various functions, including but not limited to application servers, database servers, domain controllers, web servers, and storage area networks.
• Work with database administrators, network administrators, help desk staff, and other IT technical resources to coordinate server and storage infrastructure requirements and analyze/troubleshoot issues as they arise.
• Ensure all required system documentation and record-keeping requirements associated with maintaining and controlling IT assets are completed accurately, timely, and in accordance with MTA policies and procedures and department requirements.
• Participate in the evaluation of new products and technologies.

Level 2

Same as Level 1, with the following additional responsibilities:

• Guide less senior technicians and staff in the performance of their tasks.

Level 3

Same as Level 2 with the following additional responsibilities:

• Design and engineer effective and efficient solutions and standards to be applied within the IT Department.
• Assist with the physical planning associated with the installation of server and storage technology.

Level 4

Same as Level 3 with the following additional responsibilities:

• Participate in the evaluation of new products and technologies, influence future direction, and provide input into the overall impact of introducing the technology in the MTA environment.
• Plan, design, and engineer solutions and standards to be applied within the IT department.
• Contribute to the planning and coordination of tasks associated with the installation of server and storage technology.

Level 5

Same as Level 4 with the following additional responsibilities:

• Lead the evaluation of new products and technologies and provide input into the overall impact of introducing the technology in the MTA environment.
• Lead the planning and coordination of tasks associated with the installation of server and storage technology.

Required Qualifications

Level 1

• Basic knowledge and familiarity with installing, maintaining, and troubleshooting computer server hardware, operating system software, and storage area network equipment.
• Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
• Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training.
• Strong oral and written communication skills.
• Strong analytical skills.
• Must be able to move and lift up to 25lbs of equipment such as switches, routers, UPS, laptops, firewalls, etc.

Level 2

Same as Level 1 with the following additional qualifications:

• Knowledge and familiarity with installing, maintaining, and troubleshooting computer server hardware, operating system software, and storage area network equipment.
• Ability to provide technical direction to less senior staff members.

Level 3

Same as Level 2 with the following additional qualifications:

• Strong knowledge and familiarity with installing, maintaining, and troubleshooting computer server hardware, operating system software, and storage area network equipment.
• Strong people skills.
• Ability to plan, design, and engineer technical solutions and standards.

Level 4

Same as Level 3 with the following additional qualifications:

• Advanced knowledge and familiarity with installing, maintaining, and troubleshooting computer server hardware, operating system software, and storage area network equipment.
• Demonstrated experience guiding less senior technicians and staff in the performance of their tasks.
• Ability to plan activities and provide advanced technical direction to less senior staff members.

Level 5

Same as Level 4 with the following additional qualifications:

• Demonstrated experience providing technical direction to less senior staff members.
• Strong people skills and proven leadership experience.
• Demonstrated experience in planning activities and providing advanced technical direction to less senior staff members.
• Must demonstrate highly developed knowledge of current industry standard IT technologies and market trends.
• Demonstrated ability to plan, present, and apply complex technology solutions to solve critical business requirements effectively and efficiently.
• Proven experience working with senior-level staff contributing to both short-term and long-term technology-related planning strategies.

Required Education and Experience

Level 1

• Bachelor's degree in Computer Science, Information Technology, or related discipline; or a minimum of 1 year's experience installing, maintaining, administering, and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX, or Active Directory.
• Must possess a basic knowledge, familiarity, and experience with maintaining and supporting networking protocols, internet technology, and Windows services.

Level 2

Same as Level 1, with the following additional education and experience:

• Bachelor's degree in Computer Science, Information Technology, or related discipline; or a minimum of 5 years' experience installing, maintaining, administering, and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX, or Active Directory.
• Must possess a minimum of 3 years' experience with maintaining and supporting computer hardware, operating systems, software, networking protocols, internet technology, and Windows services.

Level 3

Same as Level 2 with the following additional education and experience:

• Bachelor's degree in Computer Science, Information Technology, or related discipline; or a minimum of 7 years' experience installing, maintaining, administrating and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX, or Active Directory.
• Must possess a minimum of 5 years' experience with maintaining and supporting computer hardware, operating systems, software, networking protocols, internet technology, and Windows services.

Level 4

Same as Level 3 with the following additional education and experience:

• Bachelor's degree in Computer Science, Information Technology, or related discipline; or a minimum of 10 years' experience installing, maintaining, administrating and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX, or Active Directory.
• Must possess a minimum of 8 years' experience with maintaining and supporting computer hardware, operating systems, software, networking protocols, internet technology, and Windows services.

Level 5

Same as Level 4 with the following additional education and experience:

• Bachelor's degree in Computer Science, Information Technology, or related discipline; or a minimum of 12 years' experience installing, maintaining, administering, and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX, or Active Directory.
• Must possess a minimum of 10 years' experience with maintaining and supporting computer hardware, operating systems, software, networking protocols, internet technology, and Windows services.

Critical Skills

• Experience with Windows/Linux server administration, VMware (ESX), and enterprise storage systems (EMC, Unity, NetApp), including installation, maintenance, and troubleshooting of server hardware, OS, and SAN environments.
• Knowledge of cloud platforms (Azure, AWS, Google Cloud), automation/orchestration, and enterprise hardware (Dell, HP), with the ability to quickly adapt to new and evolving technologies.

Other Information

This is a resume-based position in the collective bargaining unit represented by the Transportation Communications Union (TCU) and will be governed by the terms of the associated TCU collective bargaining agreement for IT employees. As such, candidates selected for this position will be represented by TCU and be on the MTA payroll. In addition, candidates selected may be required to work at any MTA Agency location.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").