Job Title: Systems Administrator (Journeyman)
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
Anticipated Posting End: There is not an anticipated end date for this posting since applications are needed on an ongoing basis.
Responsibilities: - Perform and coordinate Total Ticket Ownership (TTO) activities by logging tickets, conducting triage, troubleshooting, resolving, escalating, and determining root cause analysis for all tickets under DT/EA/CST's management
- Provide dedicated desktop support for all DT/EA/CST users, including complex troubleshooting, managing Government-Furnished Equipment (GFE), and offering limited support for mobile devices
- Perform infrastructure management activities including card printer support for domestic locations, domestic consular office systems administration, and web services administration-infrastructure tasks
- Support application installation, deployment, and collaboration platform support for CA enterprise systems and services
- Perform network operations activities in support of enterprise network services and connectivity across the organization
- Collaborate with stakeholders to update Ticket Management System configurations, develop and maintain workflows, and recommend system enhancements for hardware, software, processes, and procedures
- Enhance and maintain self-help/self-service request capabilities, enabling users to resolve standard issues independently including password resets, hardware/software requests, and account provisioning
- Support change management processes in accordance with DT/EA/CST policies and procedures, participating in change management meetings as required
- Provide technical support across multiple technology domains including desktop, infrastructure, applications, and network services to ensure comprehensive IT operations
- Apply systems administration expertise to resolve complex technical challenges with latitude in developing innovative methodologies and presenting solutions to operational problems
Qualifications: Required:
- Bachelor's degree + 4 years of experience in related fields, such as systems administration, IT support, infrastructure management, desktop support, or network operations; equivalencies considered.
- Active Secret Clearance
- Proven experience with Total Ticket Ownership (TTO), troubleshooting, and root cause analysis for enterprise IT environments
- Demonstrated knowledge of desktop support, infrastructure management, application deployment, and network operations
- Strong understanding of Ticket Management Systems, self-service capabilities, and change management processes
- Excellent problem-solving and customer service skills with ability to support users across multiple technology domains
Desired:
- Prior experience supporting federal agencies, especially the Department of State
- Professional certifications such as ITIL Foundation, CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator
- Experience with collaboration platforms, card printer support, and web services administration
- Knowledge of Government-Furnished Equipment (GFE) management and support for geographically distributed user communities
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$75,200-$158,100
