Systems AdministratorContingent Position - Anticipated Contract AwardLocation Onsite, EEOC Headquarters, Washington, DC Labor Category Systems Administration / Tier 3 Escalated Support Key Personnel Yes Staffing Basis Full-time (1 position) CLEARANCE / SUITABILITY REQUIREMENT: Public Trust - security clearance is required for this position.Position SummaryProvides escalated (Tier 3) end-user and business-functional support for incidents beyond Tier 1/2 desktop support, along with core systems administration across Azure/Active Directory, network administration, software deployment, and workstation security for the EEOC enterprise environment.
Key Responsibilities - Review and validate incidents requiring escalation beyond Tier 1/2; perform advanced troubleshooting and root-cause analysis.
- Determine whether incidents are isolated or system-wide; classify and document findings and resolutions in the service ticketing system.
- Support Microsoft 365 products (SharePoint, OneDrive, Teams, PowerApps), mobile device configuration/management, and application install/de-install.
- Maintain the operating system baseline (including Windows 11 migration), including testing, troubleshooting, and documentation.
- Plan and execute agency-wide OS upgrades: application testing, configuration, administration, and deployment.
- Write and test install scripts; troubleshoot configuration settings; test and integrate applications.
- Support security operations with desktop virus scanning, remediation of infected systems, and data recovery/backup.
- Manage Active Directory/Office 365 user accounts, group policies, permissions, and access controls.
- Maintain and develop automation and CI/CD infrastructure across environments; write/build/deploy scripts using PowerShell and related tools.
- Monitor network performance, troubleshoot connectivity, and manage network security (protocols, firewalls, infrastructure).
- Install, update, and patch applications across the network; implement workstation hardening and security policies.
- Provide end-user troubleshooting for hardware, software, connectivity, and Microsoft applications/systems.
Minimum Qualifications - Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
- In lieu of a degree, a minimum of 10 years of relevant professional experience may be substituted.
General Requirements (All Positions) - Must currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work.
- This is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance.
- Acceptable command of the English language.
- Subject to Contractor-funded training of at least 40 hours/year in core competencies.
