JD#: M3
Job Number: J1026-0720
Job Title: System Analyst / Project Leader - Amanda
Job Type: Permanent Full Time
Job Category: Information Technology
Number Of Positions: 1
Date Posted: November 10, 2026
Closing Date: December 1, 2026
Salary: $112,283.00 - $131,356.00/Year
Hours of work: 35
Schedule: Monday to Friday
Union: Non-union
Vacancy Type: Future
Eligible For AWA: Yes
Physical Location: City Hall
Share Facebook X Email LinkedIn
Position Overview
The Systems Analyst/Project Leader (AMANDA) supports the City's internal departments in the use of AMANDA, the City's enterprise case management platform for permits, licenses, inspections, by-law enforcement, development planning, service requests and online payments. AMANDA is used by more than 600 staff across 20+ departments through the AMANDA Back Office, and by residents and businesses through the City's AMANDA Portals. In an operational role the successful candidates will resolve AMANDA functional and technical issues, configure folders, processes, workflows, fees and merge documents, implement system processes, procedures and functionality, carry out business analysis and end-user training and perform root cause analysis on issues. In collaboration with the software vendor and internal technical teams, the successful candidates will provide system support, security and user administration, problem management and resolution, performance optimization, coordination of system patches/fixes, upgrades and new releases, support of integrations with other City systems, maintain documentation, and provide end-user support.
Qualifications and Experience
• Experience configuring and supporting AMANDA 7 or higher is required
• University degree in Computer Science or suitable equivalent
• Minimum of five (5) years' experience in the field of Information Systems including (2) years of systems analysis and project management responsibilities
• Experience with SQL and Oracle databases, including writing queries, scripts and data corrections
• Experience supporting AMANDA Portal or similar public-facing online services, including online applications, payments and single sign-on
• Experience supporting application integrations to AMANDA (e.g., GIS/ArcGIS, mobile inspection, payment gateways, electronic plan review, JD Edwards)
• Experience with web development and scripting (HTML, JSP, JavaScript/Groovy)
• Experience with using IT Help Desk software such as ServiceNow
• Experience in application support including liaising with internal clients and external consultants
• Experience preparing test plans, coordinating user acceptance testing and supporting production deployments
• Experience working with MS products including (Windows, Office and Teams)
• Strong organizational, multi-tasking, and time-management skills
• Professional demeanor and presence
• Knowledge of municipal licensing, permitting and development approval processes is an asset
• Experience with Crystal Reports, SQL-based reporting or data analytics tools is an asset
• Experience administering Apache Tomcat, Java/OpenJDK application servers and Windows Server is an asset
• Knowledge of application security practices, including access governance, patching and vulnerability remediation, is an asset
• Experience with FME or other ETL/data migration tools is an asset
Please note that only candidates selected for interviews will be contacted.
Are you interested in this job?
