Position Overview:MUFG is seeking an experienced
Assistant Vice President (AVP), SysOps Technical Engineer to support Systems Operations for Enterprise Financial Technology (EFT) Finance, Governance, Risk, Compliance (GRC), and Audit technology platforms. This role is responsible for ensuring the stability, availability, security, and day-to-day operational support of business-critical applications. The AVP will partner closely with development, infrastructure, cybersecurity, and business teams to drive operational excellence, incident resolution, automation, and continuous service improvement.
Key Responsibilities- Provide technical leadership and day-to-day production support for Finance, GRC, Audit, and Compliance technology platforms.
- Monitor application health, system performance, and operational metrics to ensure service reliability and availability.
- Coordinate incident management activities, troubleshoot production issues, and facilitate timely resolution of service disruptions.
- Support root cause analysis, problem management, and implementation of corrective actions to prevent recurring issues.
- Participate in change management, release readiness reviews, disaster recovery exercises, and business continuity planning activities.
- Implement monitoring, observability, automation, and operational process improvements to enhance platform stability and support efficiency.
- Partner with development, infrastructure, database, cybersecurity, and vendor teams to resolve complex technical issues.
- Support audit, regulatory, risk management, access governance, and technology control requirements.
- Assist in managing vendor support relationships and ensuring adherence to service-level commitments.
- Leverage automation, AI-enabled operational tools, and knowledge management solutions to improve support effectiveness and operational productivity.
Required Qualifications- 5+ years of experience in Systems Operations, Application Support, Production Support, Site Reliability Engineering (SRE), or related technology roles.
- Experience supporting mission-critical applications within a large enterprise or regulated environment.
- Strong understanding of incident management, problem management, change management, and operational support processes.
- Hands-on experience troubleshooting applications, databases, middleware, cloud services, infrastructure, and network-related issues.
- Working knowledge of Linux/Unix, Windows, SQL, enterprise monitoring, automation, scheduling, and ITSM tools.
- Experience collaborating across technical and business teams to deliver operational support and service improvements.
- Strong analytical, communication, and problem-solving skills.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.
Preferred Qualifications- Experience supporting Finance, Regulatory Reporting, GRC, Audit, Compliance, or Risk Management platforms.
- Knowledge of ITIL, SRE, Agile, DevOps, COBIT, or NIST frameworks.
- Experience with cloud platforms, observability tools, CI/CD pipelines, and Infrastructure-as-Code technologies.
- Exposure to AIOps, Generative AI, automation platforms, and intelligent support solutions.
- Industry certifications in Cloud Technologies, IT Service Management, Security, Risk, or Audit disciplines.
Technical Expertise- Application Support & Systems Operations
- Production Incident & Problem Management
- Linux/Unix & Windows Administration
- Databases & SQL
- APIs, Middleware & System Integration
- Enterprise Scheduling & Batch Processing
- Cloud Platforms & DevOps Tools
- Monitoring, Observability & Performance Analysis
- Automation & Scripting
- Security Controls & Access Governance
- Disaster Recovery & Business Continuity
- ITSM Processes & Operational Excellence
Education:• Bachelor's degree in Computer Science or a closely-related discipline or relevant work experience
The typical base pay range for this role is as follows:
- New York / New Jersey: $130k - $159k
- Non-/New York/ New jersey: $112 - $144
depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
Our hybrid work schedule is four days on-site and work remotely one day per week.
