Job DescriptionThis position is responsible for the strategic and operational leadership of Chubb's large, nationwide, Workers' Compensation Direct Handle Claims organization. This executive role oversees a significant team of claims professionals, driving operational excellence, regulatory compliance, and superior claims outcomes. A key focus of this position is leading the organization through digital transformation-championing change, innovation, and the adoption of new technologies to enhance efficiency, customer experience, and business results.
Key Responsibilities: Strategic & Change Leadership:- Set and execute the strategic vision for a large, multi-site Worker's Compensation Claims group, with a strong focus on digital transformation and modernization.
- Lead, inspire, and develop a large team of claims managers, supervisors, and adjusters, fostering a culture of innovation, adaptability, and continuous improvement.
- Serve as a change agent, driving the adoption of digital tools, automation, and data-driven decision-making across the claims organization.
- Digital Transformation:
- Champion the implementation of advanced claims technologies, including digital claims platforms, AI-driven analytics, and automation solutions.
- Identify and implement process improvements leveraging technology to streamline workflows, reduce costs, and improve claims outcomes.
- Promote a digital-first mindset, ensuring staff are trained and empowered to use new systems and tools effectively.
Operational Oversight/Craftsmanship:- Direct the day-to-day operations of a large-scale claims organization, ensuring timely, accurate, and fair resolution of high volumes of claims.
- Monitor and analyze performance metrics across multiple teams and locations, using digital dashboards and analytics to drive efficiency and effectiveness.
- Operate at the pinnacle of technical expertise to deliver unparalleled claim outcomes, ensuring exceptional quality handling, timely processing, and consistently high execution of loss cost management strategies.
Compliance & Risk Management:- Ensure all claims handling practices comply with federal, state, and local regulations across multiple jurisdictions.
- Oversee risk management strategies, including fraud prevention, litigation management, and adherence to internal controls.
Customer Experience:- Champion a customer-centric approach, leveraging digital solutions to enhance the claimant and policyholder experience.
- Resolve escalated and complex claims issues, setting the standard for professionalism and empathy.
- Stakeholder Engagement:
- Collaborate with underwriting, legal, finance, IT, and other internal partners to support business objectives and drive cross-functional digital initiatives.
- Represent Chubb in industry forums, regulatory meetings, and with key external partners.
- Talent Management & Development:
- Oversee the recruitment, training, and professional development of a large and diverse claims workforce, with a focus on building digital capabilities.
- Build bench strength and succession plans, ensuring the organization is equipped to meet current and future business needs.
Qualifications:- Bachelor's degree required; advanced degree or professional certification (e.g., CPCU, ARM) preferred.
- Minimum 10 years of experience in Worker's Compensation Claims, with at least 5 years in a senior leadership role managing large, geographically dispersed teams.
- Demonstrated expertise in Worker's Compensation laws, regulations, and industry best practices.
- Proven experience leading large teams through digital transformation and change initiatives.
- Ability to consistently produce tangible outcomes over a prolonged period as well as communicate those outcomes concisely and effectively to executive leadership.
- Strong analytical, communication, and negotiation skills.
- Experience with process improvement, technology adoption, and change management in a large organizational setting.
The pay range for the role is $172,000 to $258,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
