Job Summary This position is in the Contracts Monitoring Division, Business Services Administration (BSA), Office of the Deputy Director for Administration (ODDA) of the Child and Family Services Agency (CFSA). The primary responsibility of the position is to oversee the daily operations of the Unit such as but not limited to, monitoring the CFSA contracts with child welfare prevention service programs, licensed child-placing agencies, youth residential service facilities, providers to ensure that the services provided promote permanence, safety, and well-being of the children under the care of the agency and meet contract expectations and certifying service associated costs.
The work involves monitoring of CFSA placement providers to include contracted private foster care agencies and congregate care programs in addition to community-based child welfare prevention services programs. Program monitoring includes performing a broad range of activities with varying levels of complexity like data gathering, analysis, and interpretation of data, and report writing. The position requires the identification and appraisal of a variety of conditions and interaction with various governmental agencies, contracted providers, and internal and external stakeholders. The incumbent monitors and ensures that the contracted agencies perform services in compliance with the relevant federal, District, and State laws and regulations. The position conducts invoice reconciliation for placement and ad hoc invoices from contracted providers. The work impacts the contracted agencies providing services to children and families. It contributes to CFSA's overall efficiency of the program operations and service delivery.
Duties and Responsibilities - Provides technical support or assistance to providers in accordance with standards and specifications in their contracts. Monitors the quality of services provided and makes recommendations on the scope of services.
- Evaluates the programmatic content and quality of service delivery based on information and data collected by performance monitors and CFSA administrations assessing system performance.
- Interprets monitoring data and information and provides recommendations to the Administration, leadership, and Contracts Administrators to enhance service delivery.
- Reconciles placement and ad hoc service invoices in STAAND against contracted terms, proactively resolving billing discrepancies to ensure prompt, accurate payment.
- Participates in the development and implementation of program plans which include goals, objectives, policies and procedures, a system for record management, responsibility for planning and coordination of services, and monitoring and assessing service utilization and quality of services.
- Prepares administrative briefings on identified issues and concerns and makes recommendations and/or acts on findings based on contracts. Oversees and facilitates meetings with providers, offering pertinent information on trends, services, and resources that enhance engagement and client outcomes.
- Disseminates and interprets regulations, policies, and procedures to providers; coordinates the activities with the internal and external stakeholders to identify needs, problems, accomplishments of program, and conducts meetings to address program progress and problems.
- Conducts site visits with contracted providers and ensures monitoring activities sufficiently assess services as intended. Creates and makes recommendations on the design, development, and implementation of monitoring tools.
- Keeps abreast of contracting and social work issues and techniques and the development of new approaches in program implementation and provides updates to the staff.
- Performs a full range of supervisory functions to include: assigns, directs, and reviews the work of subordinate staff; administers leave and attendance; evaluates staff performance; recommends hiring, promotions, status changes, awards, disciplinary actions, and terminations; plans, schedules and coordinates work operations to achieve optimal combination of employees and assignments; addresses issues or problems related to work operations; negotiates and troubleshoots employee concerns, grievances, and other matters involved in the daily administration of labor-management concerns; provides coaching; guides immediate reports in the implementation of performance standards; addresses disciplinary problems; provides governance over staff development and training plans.
- Performs other job related duties as assigned.
Qualifications - Demonstrated advanced knowledge of contracting procedures and various methods of program evaluation to be able to assess the facilities' services and program and ensure they are consistent with the goals and objectives of the CFSA program.
- Demonstrated ability to analyze and interpret complex contract data utilizing Excel to synthesize findings into strategic recommendations and actionable recommendations.
- Demonstrated advanced knowledge of management concepts and ability to coordinate and integrate several functions of the Unit including monitoring contracted parties or private entities with case responsibilities and clinical services, to ensure smooth operations.
- Demonstrated advanced knowledge of and skills in mediating and negotiating among parties in conflict and ability to deal tactfully with the public, exercise good judgment in evaluating the situations, and convey messages and decisions clearly and concisely.
- Demonstrated comprehensive knowledge of the fundamental theories, principles, practices, and techniques necessary to provide care and services for children and evaluate quality of care and services being provided.
- Demonstrated comprehensive knowledge of qualitative and quantitative analyses, methods, and techniques to be able to gather, analyze, and make workable recommendations.
- Demonstrated ability to show sensitivity to the socio-economic and cultural climate of the District of Columbia population.
- Excellent oral and written communication skills sufficient to make presentations and write comprehensive reports.
- Proficiency in MS Office specifically Excel and skills and ability to use database systems.
Education/Experience Must have a valid State or District driver's license to be able to visit contracted facilities.
Licenses and Certifications: None
Work Environment: The work is performed in an office setting.
Tour of Duty: Monday Friday
Promotion Potential: None
Collective Bargaining Unit: This position is not covered under a collective bargaining agreement.
Duration of Appointment: Management Supervisory Services- Regular
Pay, Plan, Series & Grade: MS-0301-13
Position Designation: This position is designated as security sensitive per DPM Chapter 4, Suitability. The candidate/incumbent is subject to a criminal background check, traffic records check, and consumer credit check (as applicable), reasonable suspicion drug and alcohol test, and post-accident or incident drug and alcohol test.
Residency Preference: Applicants claiming "Residency Preference will be required to maintain residency in the District of Columbia for a minimum of (7) years. Failure to do so may result in forfeiture of employment.
