We have an exciting opportunity for a Supervisor Workers Comp Claims. In this role, you will have the opportunity to shape a high-performing claims team by setting clear expectations, coaching and developing talent, and fostering a culture of accountability and continuous improvement. Youll partner closely with regional leadership and other key stakeholders to drive results, maintain strong claims practices, and deliver an exceptional experience for both internal and external customers. This is an exciting opportunity to help build and strengthen our presence in the Southeast while making a meaningful impact on our people, performance, and customers.
Job responsibilities:- Ensures high level claims handling to comply with all regulatory guidelines, internal best practices, timeliness and results.
- Regularly communicates throughout the department and ensures alignment of goals and quality assurance, key initiatives and performance.
- Hires, develops, coaches, and retains staff with the knowledge, skills, and abilities to ensure optimal performance and results.
- Provides leadership and career development to all staff levels to support organization succession planning.
- Partners with other claim leaders to ensure equitable workload support and balance
- Develops and maintains partnerships and service level agreements with leaders within other divisions to ensure processes and workflows are effective, and customer service goals are being met.
- Responsible for quality of work performed by the team including, accuracy, completeness, timeliness and compliance with policies and procedures, and quality of claim data.
- Conducts and/or evaluates Quality Assurance Reviews - provides kudos and coaching as needed based on results
- Ensures compliance with best practices, performance standards, policies and procedures focusing on customer needs and expectations.
- Investigates, analyzes and introduces process improvements and procedures to enhance workflow to improve the overall quality and efficiency of the team.
- Formal project manager or committee member on projects representing the division as needed for organizational or divisional projects.
Qualifications/Competencies:- BS/BA college degree preferred. The knowledge and skill levels acquired through undergraduate level studies especially in the areas of business administration, finance or marketing.
- 8+ years of Workers Compensation claims adjusting experience with increasing responsibility and prior supervisory experience.
- 3+ years claims leadership experience with a proven track record for success and making an impact
- Must have in depth knowledge workers compensation laws and regulations in our SE states, FL, GA, NC, SC. The ideal candidate will also have expertise with additional states within the eastern United States, or willing to learn them.
- Knowledge of Department of Insurance (DOI), NCCI, State rules and regulations. Analyze, interpret, and apply laws, rules and regulations pertaining to workers compensation.
- Research, analyze, and make sound recommendations relating to claims support.
- Analyze complex administrative problems, evaluating alternatives, and make creative recommendations.
- Represent the team and Division effectively in meetings, including making presentations.
- Previous successful work experience in providing leadership to and development of professional employees.
- Ability to manage organizational change; to involve and influence others to accept new ideas or innovative approaches; to lead in a team-based organization.
- Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability.
- Prior successful customer service orientation; effective problem-solving skills to anticipate customer needs and seek ways of providing satisfactory solutions.
Leadership Skills:- Models self-leadership that encourages open, honest dialogue and leverages diverse strengths of self and others.
- Communicates in a clear, relevant and timely manner that promotes common understanding and engages stakeholders.
- Creates and manages synergistic relationships to achieve shared business objectives.
- Attracts and leverages top talent to create an innovative, high-performance environment.
- Analyzes complex business problems and assesses decision impacts to determine appropriate solutions
- Identifies and embraces opportunities to deliver competitive products and customer service.
- Executes effectively with clearly defined vision and measures of success.
Benefits:- Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
- We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employees annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan).
- Employees will accrue 0.0846 hours of Paid Time Off (PTO) per paid hour, which may total 22 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.
