Category: Administrative Support
Job Type: Full time
Shift: Evening - 10 Hour
Location: Palo Alto, CA
Req:
Employee Group: Exempt
Benefits Eligible: Yes
Remote Eligible: No
Department: Administration Nursing Staffing Office
Scheduled Weekly Hours: 40
Job ID: LP_00021413-2659752
JOB SUMMARY
This paragraph summarizes the general nature, level and purpose of the job.
The Supervisor Staffing Office oversees the staffing office daily activities, including supervising employees, department planning, staff meetings, shift coverage, payroll and creating/updating staff schedules. Provides leadership in influencing, motivating, managing, training, counseling, and developing staff to work toward their highest level of potential in accordance with job descriptions and competencies. Supervises the training and onboarding of new employees and ensures that staff complete required trainings and evaluations. This includes patient companions, as well as staffing employees. This position manages employee assignments and projects in the staffing office.
ESSENTIAL FUNCTIONS
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.
* Delegates to staff effectively demonstrating the ability to plan, organize, direct, control, monitor and evaluate services and uses available resources, appropriately.
* Supervises staffing office activities, including department plan, staff meetings, shift coverage, payroll and creating/updating schedules (monthly, or as needed), providing constructive feedback, as needed.
* Conducts annual performance evaluations for Patient Companions. Works with Staffing Office Manager to provide performance feedback to staff on an ongoing basis. Initiates disciplinary actions as appropriate.
* Evaluates circumstances using good judgment and sets priorities in decision-making, problem solving and eliciting cooperation.
* Collaborates with Staffing Office Manager on hiring new employees. Interviews, hires, trains, and evaluates all Patient Companions.
* Mentors, coaches, develops direct reports to accomplish goals.
* Provides staff supervision and direction for designated staff. Manages assignments, special projects, pilot programs; other duties as assigned or requested.
MINIMUM QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: High school diploma or GED equivalent.
Experience: Five (5) years of progressively responsible and directly related work experience
License/Certification: None required.
KNOWLEDGE
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.
* Ability to gather, analyze and provide clear and concise information both verbally and in writing
* Knowledge of hospital policies and union guidelines.
* Ability to be effectively communicate at all skills levels.
* Ability to be flexible in various situations.
* Knowledge of staffing and leadership skills.
* Ability to organize and manage projects independently.
* Ability to initiate independent work and demonstrate sound judgement, diplomacy tact, and professional demeanor.
* Ability to show respect and appreciation for others.
* Ability to modify approaches to successfully integrate and collaborate with others.
* Ability to maintain strict confidentiality of personnel records and patient information and to handle sensitive matters discreetly, understanding and applying HIPPA regulations, hospital and department policies and procedures.
* Ability to cooperate and interact with supervisors, peers, other departments and all customer groups.
* Ability to demonstrate LPCHS' commitment to service.
* Ability to work effectively, exercise initiative, apply reason and judgment in prioritizing changing and/or conflicting tasks, work under pressure in a fast-paced setting, cope effectively with interruptions, and handle a high volume workload with accuracy and efficiency, and meet deadlines.
* Ability to work efficiently as a team member and establish and maintain cooperative and productive working relationships with all levels of medical, professional, administrative, and support personnel contacted in the course of work.
* Knowledge of and ability to use basic office equipment including photocopier, fax, 10-key, printer, telephone, and desktop computer and ability to maintain orderly and accurate files and records, including confidential and sensitive material, both electronic and hard copy, for ease of access and retrieval.
* Knowledge of and demonstrated proficiency in the use of computer applications, such as word processing, spreadsheet and/or database and ability to quickly learn and become proficient in using staffing and scheduling applications.
* Knowledge of medical terminology.
* Ability to quickly learn the staffing and scheduling system used by the hospital for nursing staff.
PHYSICAL REQUIREMENTS
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Pay Range
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.
Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (Hourly): $41.48 to $53.93
