What you'll be doing...Outstanding customer service is our promise and you'll be leading a team to provide just that. Your team in our customer care call center will be delivering great service again and again under your direction. They'll be answering questions and resolving customer issues about devices, billing, or other matters. You'll be a role model of first class customer service while you develop your team.
- Leading, motivating, and developing a customer care team to deliver outstanding service.
- Ensuring that resources are in place and trained so that customer issues are resolved quickly.
- Tracking and handling call volume for optimal efficiency.
- Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.
- Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.
What we're looking for...You thrive in a fast-paced, multifaceted environment where different challenges pop up all the time. Using your sound judgment, you quickly grasp the details of a situation and know just the right next step. Inspiring and developing a team to achieve great results is personally rewarding for you. People trust you - you build relationships and credibility quickly. You enjoy multi-tasking and managing your time effectively to get everything done.
You'll need to have:
- Bachelor's degree or four or more years of work experience.
- Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
- Willingness to work evenings, weekends, and holidays.
- You must live within 75 miles of the current reporting location. We reserve the right to request your attendance at the office location for team huddles, meetings, etc.
Even better if you have one or more of the following:
- A degree.
- Customer service or call center experience, ideally with technical products or services.
- Led a team, preferably in customer service or a call center environment.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be workingIn this remote role, you'll work from home with occasional in-person trainings and meetings.
Scheduled Weekly Hours40
Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $72,500.00 - $126,000.00.
