The Supervisor, Licensing and Compliance is responsible for overseeing the daily operations of the team, ensuring efficiency, productivity, and high performance. They analyze team performance, monitor KPIs and SLAs, and implement process improvements to enhance operations. The supervisor engages in performance management by providing training, coaching, and fostering a culture of continuous development. They also review and approve licensing rules, manage workload distribution, and ensure compliance with industry regulations while maintaining a focus on team well-being and operational continuity. Additionally, the supervisor leads change management efforts and resolves obstacles to support team success.

What will you be doing?

• Oversees and manages team's daily operations to ensure efficiency and productivity
• Analyzes and reports on team operations and performance, providing insights and recommendations for strategic decision-making
• Identifies and implements opportunities for process improvements to enhance operational efficiency and team effectiveness
• Monitors, analyzes, and reports on key performance indicators (KPIs), metrics, and service level agreements (SLAs) to ensure the team meets its targets and maintains high performance standards
• Engages in performance management activities, providing training, coaching, and support to team members, fostering a culture of continuous learning and development
• Reviews and approves new or updated pre-requisite rules, ensuring compliance with industry regulations
• Evaluates and approves all knowledge articles, ensuring accuracy, relevance, and accessibility for team members
• Assists in balancing the overall workload of the team, including the management of paid time off planning, to maintain operational continuity and team well-being
• Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives
• Excellent organizational skills and attention to detail
• Excellent time management skills, with a proven ability to meet deadlines
• Plans and prioritizes work efficiently and effectively, delegating when appropriate
• Keeps purpose front and center as they make daily decisions
• Understands how team's work ties in with the organization's vision and purpose
• Follows efforts through to completion
• Removes obstacles that impede progress and goal attainment
• Effectively manages change within their team (transitions, new hires, promotions)
• Identifies and removes barriers to effective teamwork
• Sets challenges to encourage learning; treats failure as an opportunity to learn
• Takes action quickly when performance is not meeting expectations

What are we looking for?

• Bachelor's degree in a related field or equivalent work experience. Additional education, certifications, or other distinctions are a plus.
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• 3-5 years' experience in the related area as an individual contributor; ideally within a document operations, legal, or compliance-related function.
• Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Prior experience monitoring and Reporting on KPIs and SLAs
• Experience in a fast-paced, high-volume environment with a focus on process improvement and team performance management leveraging digital systems and processes
• Understanding of accounting principles and bookkeeping software may be required
• Reviewing and improving processes, methods, and tools to increase efficiency and accuracy
• Knowledge of DMV regulations and processes is strongly preferred, but not required

#LI-CD1

INDMISC

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $87,550.00 - $124,755.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.