Job Summary: The Airport Duty Manager oversees the day-to-day operation of the Metropolitan Nashville International Airport and is charged with the communication and coordination for all airport authority operational sections to confirm a safe, secure and efficient campus. The Airport Duty Manager is the front-line representative of airport leadership and is charged with making the appropriate operational decision for all workgroups during normal and emergency situations on a 24/7/365 basis. This role requires involved knowledge of the various facets of airport operations to include the Airport Communications Center, airside operations, customer service, the Emergency Operations Center, landside operations, safety systems, security compliance and terminal operations. This position will be point for the decision-making processes on site and serves as the ranking staff member on campus during non-business hours. This role requires working rotating shifts in a 24x7 operation including nights, weekends, and holidays.
Essential Responsibilities:- Maintains operational command for the BNA Airport campus to include the safety and security of the airfield, terminal, roadway systems, airport communication center, customer service, parking operations and rental car facilities.
- Maintains constant awareness of changing conditions, activities and requirements affecting airport operations, analyze the impact, and implement the appropriate response protocols, as required.
- Oversees all shift activities including the coordination and monitoring of all functions to ensure work is performed in a consistent manner with airport policies, procedures, and regulations, and in accordance with airport standards and to ensure the safety and security of passengers, tenants, and employees.
- Ensures continued coordination with both MNAA departments as well as outside airport stakeholders to ensure that appropriate resources are deployed, as required.
- Implements incident management processes to ensure effective management of small, medium and large-scale incidents.
- Coordinates the airport's response to critical incidents, irregular operations (IRROPS), and emergencies and provide resolutions to problems/issues.
- Monitors and inspects airport activities, properties, and facilities including monitoring the performance of airlines, tenants, concessionaires, and others to ensure their adherence to airport rules and regulations.
- Monitors and approves the use of shared-use equipment including gates, ticket counters, jet bridges, and baggage carousels to ensure critical equipment is available during irregular operations and emergencies.
- Provides direction and instruction on resolving critical incidences/situations, operational activities, security-related activity, security breaches, and violations of rules and regulations, etc.
- Reviews and maintains records and operational logs and prepare reports and correspondence.
- Investigates complaints, issues, concerns, and inquiries and provide recommendations for resolution.
- Operates with considerable independence, requiring the exercise of sound judgment and initiative.
- Ensures the proper use and compliance with the Airport's Notification Systems.
- Ensures that plans and procedures (SOPS) are accurate, implementable, and well communicated among the airport, airlines, tenants, and other key stakeholders.
- Follows all safety regulations.
- Maintains regular and on-time attendance.
- Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
- Performs other duties of a similar nature and level as assigned.
Knowledge, Skills, Abilities and Other Characteristics:- Attention to Detail: Is careful about detail and thorough in completing work tasks.
- Written Comprehension: Ability to read and understand information and ideas presented in writing.
- Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
- Communication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.
- Reporting: Skill in preparing and producing timely and accurate oral and written reports.
- Microsoft Office: Skill in using Microsoft Office applications such as Outlook, Word, Excel, and PowerPoint.
- Professionalism: Demonstrates professional behavior and appearance in all situations.
- Independence: Develops one's own ways of doing things, guides oneself with little or no supervision, makes independent decisions, and depends on oneself to get things done.
- Managing Workload: Skill in organizing and prioritizing work, handling multiple responsibilities, and meeting deadlines.
- Judgment and Decision Making: Skill in considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Dependability: Acts reliably and responsibly with others.
- Leadership: Skill in leading, taking charge, and offering opinions and direction.
- Driving: Skill in operating a motor vehicle.
- Ability to obtain and maintain a Security Identification Display Area (SIDA) badge.
Qualifications: Required: - Bachelor's degree in criminal justice, aviation management, airway science, public administration, business administration, or in a related field related to the job.
- 2-4 years of experience in airport security, terminal airport operations, or airside airport operations.
- Valid Driver's License - Class D.
- ICS 100, 200, 300, 400, 700, and 800 Certifications within 180 days of hire.
- Airport Security Coordinator Certification within 60 days of hire
Preferred: - 2-4 years of experience in a airport leadership capacity.
- 2-4 years of experience working at a medium or large hub airport in Airside, Terminal, or Landside Operations both in regular and irregular operations (IROPS).
- Certified Member of American Association of Airport Executives
- Part 107 License
