Job ID: 10489
Employment Type: Existing Role
Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS.
Working Business Language: English. This role requires regular interaction with national customers where the primary business language utilized is English. As such, the successful candidate must be fully proficient in English.
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $85,000 - $105,000. Candidates with salary expectations outside of the range are still encouraged to apply.
Job OverviewThe Claims Supervisor contributes to Wawanesa's goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards. In this role, the successful candidate will lead a team of Recovery Care Assistants as they support the Ontario accident benefits department and our members through timely and accurate completion of clerical tasks.
Job Responsibilities - Provide exceptional customer service.
- Coordinate and supervise daily activities of the accident benefits claims' assistant team.
- Provide guidance, coaching, and leadership to staff.
- Manage service levels by organizing, distributing, monitoring workflow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans.
- Conduct or contribute to employee development and employee performance management through coaching and supporting development initiatives.
- Conduct periodic review of assistant tasks and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives .
- Perform other duties as assigned.
Qualifications- 4+ years progressive insurance adjusting experience; experience with accident benefits claims and Ontario SABS is essential.
- College /University degree preferred.
- Chartered Insurance Professional Designation and a desire to continue relevant industry education preferred.
- Effective customer service skills including empathy and concern for our customers.
- Excellent communication skills, both written and oral.
- Excellent investigative and analytical skills.
- Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
- Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures.
- Ability to coach, guide, and positively motivate employees.
- Excellent knowledge of automobile, habitational, farm and commercial policies.
- Excellent knowledge of medical and legal terminology.
- Detail oriented with a critical degree of accuracy regarding data entry.
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