Supervising Liability Claims Representative

Salary : $100,984.00 - $122,012.80 Annually
Location : City of San Diego, CA
Job Type: Varies by Position
Job Number:
Business Area: 1515 - Risk Management
Opening Date: 10/02/2026
Closing Date: 10/12/2026 11:59 PM Pacific

JOB INFORMATION
See NOTES below for future wage increases and/or additional compensation opportunities.
Supervising Liability Claims Representative positions direct and supervise a professional staff and participate in the administration of the City's Public Liability Claims Program and the Public Liability Loss Recovery Program; review, manage and adjust highly complex and sensitive claims; investigates and pursues collection of damages that are sustained to the City of San Diego's property, as well as injuries to City personnel by responsible parties or their insurers; presents insurance claims to the City of San Diego's insurance carriers; determine the validity of claims and obtain accurate costs and supporting documentation; negotiate settlements with claimants and their attorneys; establish work policies and procedures; establish policies and ensure conformance of program operations to established standards; recommend methods to reduce or eliminate potential losses and risks to the City; collect data for risk studies and insurance applications; prepare written reports; serve as liaison with City Departments, City Attorney, etc.; provide training to staff; prioritize, review, evaluate and rate the work performance of subordinates; assist in preparing cases for litigation; and perform other duties as assigned.
NOTES:

• The following general wage increase is scheduled to take effect for Supervising Liability Claims Representative: 2% effective 6/30/27.
• Eligible benefitted employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).

MINIMUM REQUIREMENTS

You must meet the following requirements on the date you apply, unless otherwise indicated.

EXPERIENCE: Four years of full-time professional experience investigating, adjusting and settling general and/or automobile liability claims involving bodily injury, personal injury or property damage at a level of responsibility equivalent to a Claims Representative II with the City of San Diego (a position that investigates, adjusts and settles difficult and varied bodily injury and property damage claims against the City; reviews accident and injury reports; interviews and corresponds with claimants, witnesses, attorneys and physicians; approves or recommends denial of claims; negotiates settlements; represents the City in small claims actions; and performs projects related to the maintenance of the City's insurance portfolio).

NOTE:

• City of San Diego employees using Out-of-Class Assignment (OCA) experience to qualify must submit written documentation signed by their appointing authority or payroll specialist, detailing the work performed, dates and total number of qualifying OCA hours. OCA experience without the required documentation will NOT be considered.

LICENSE: A valid California Class C Driver License may be required at the time of hire.

HIGHLY DESIRABLE:

• Supervisory experience.
• A valid designation as an Associate in Risk Management (ARM) or Chartered Property Casualty Underwriters (CPCU).
• Possession of an Independent Adjuster's License issued from the State of California Department of Insurance.
• Experience and knowledge in the investigation, adjustment and settlement of claims under the California Government Tort Claims Act.
• Experience in Loss Recovery, Subrogation, and/or Collections; including first party property claims and reporting claims.

REQUIRED DOCUMENTS (MUST SUBMIT WITH APPLICATION):

• For City of San Diego employees, proof of Out-of-Class Assignment (OCA), if utilized to meet the minimum requirements.

Required documents should be attached electronically to your application. If you are unable to attach at the time of application submittal, you must submit them as soon as possible via fax: (619) 533-3337; or to the Employment Information Center: City of San Diego Personnel Department, 1200 Third Avenue - Suite 300, San Diego, CA 92101. Include your name and the title of the position for which you are applying.
SCREENING PROCESS
Please ensure all information is complete and accurate as the responses you provide on the supplemental questions will be reviewed using an automated evaluation system. If you are successful in this initial screening process, your application will be reviewed for applicable education, experience, and/or training to ensure all minimum requirements have been met. Successful candidates will be placed on a list which will be used to fill position vacancies during the next six months (180 days). For each vacancy, only those candidates with the most appropriate qualifications will be contacted by the hiring department for an interview.

SUPPLEMENTAL INFORMATION
PRE-EMPLOYMENT REQUIREMENTS: Employment offers are conditional pending the results of all screening processes applicable to this position, which may include the following: confirmation of citizenship or legal right to work in the United States; completion of a pre-employment medical review and exam (which may include drug and alcohol testing); reference checks; and fingerprinting. Fingerprints will be submitted to the Federal Bureau of Investigation and the California Department of Justice for a conviction record report. Certain positions may require additional screening processes, including a polygraph examination and/or background investigation. All screening processes must be successfully completed before employment begins. A positive test result for alcohol, cannabis/marijuana, illegal drugs, or inadequately explained prescription drugs, or misrepresentation, falsification, or omission of pertinent facts in any step of the screening or selection process, may constitute cause for disqualification or termination of employment. Nothing in this job posting constitutes an express or implied contract for employment with the City of San Diego. Candidates must notify the Personnel Department of any change in their name, mailing address, email address, or phone number, otherwise they may miss employment opportunities.
Rev. 3 - October 02, 2026 (New Recruitment Date)
I understand that failure to respond to the following questions in the spaces provided may result in the rejection of my application. In addition, I may miss out on employment opportunities. Résumés are NOT reviewed for assessing the minimum requirements, qualifications will be determined from the answers provided to the supplemental questions

• Yes
• No

02

Are you a current or former City of San Diego government/municipal employee?

• Current city employee
• Former city employee
• Current & former city employee
• None of the above

03

If you have previously worked or are currently working for the City of San Diego, please enter your PERNR.
04

The minimum age for this job is 18, unless you are 17 and a high school graduate. Do you meet the minimum age requirements for this job?

• Yes
• No

05

Specify the total number of years of full-time professional experience you have in the investigation, adjustment and settlement of general and/or automobile liability claims involving bodily injury, personal injury or property damage at a level of responsibility equivalent to a Claims Representative II with the City of San Diego.

• None
• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years or more

06

Describe your full-time professional experience in the investigation, adjustment and settlement of general and/or automobile liability claims involving bodily injury, personal injury or property damage. Specify from which employer the experience was gained, your title, level of responsibility, percent of time spent performing the duties and total length of your experience. If you do not have any experience in this area, write "None."
07

Indicate in which of the following areas you have full-time experience equivalent to a Claims Representative II with the City of San Diego.

• Reviewing accident and injury reports
• Interviewing and corresponding with claimants, witnesses, attorneys and physicians
• Approving or recommending denial of claims
• Negotiating settlements
• Representing the city in small claims actions
• Performing projects related to the maintenance of the city's insurance portfolio
• None of the above

08

Describe your full time experience in the areas you selected in question #7.
09

Describe any lead/supervisory experience you have in the handling of general and/or automobile liability claims involving bodily injury, personal injury, or property damage and specify the number of years of experience.
Required Question