Job DescriptionA government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.This position requires an active Secret clearance.Position Summary:Cherokee Federal is pursuing an opportunity to support the U.S. Department of State's Bureau of Consular Affairs, Passport Services Directorate (CA/PPT). CA/PPT oversees passport issuance nationwide, serving U.S. citizens traveling internationally and protecting the integrity of the U.S. passport as proof of citizenship.
Compensation & Benefits:Starting Salary Range for Subject Matter Expert (ISO): Pay commensurate with experience.
Benefits That Set Us ApartWhen considering your next opportunity, compensation is only part of the picture. We offer a benefits package designed to invest in your future and support your life outside of work.
Highlights include:• Up to a 6% 401(k) company match to help you build long-term financial security
• Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most
• Medical, dental, and vision insurance, plus prescription drug coverage
• Basic life and AD&D insurance, with supplemental life options
• Short-term and long-term disability coverage
• Paid holidays
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Professional development, training, and certification support
• Voluntary benefits including accident, critical illness, and identity theft protection
Because taking care of our employees isn't just a promise, it's part of who we are.
Benefits are subject to change and eligibility requirements apply.
Essential Functions, Duties & Responsibilities:Includes the following:
- Expertise in ISO skills.
- Expert to identify, analyze, and solve problems that may affect the quality of services.
- Experience conducting gap assessments, root cause analyses, and corrective action reviews.
- Demonstrated success applying Lean Six Sigma methods to improve operational efficiency and service quality.
- Experience coordinating documentation and process improvements across multiple functional teams.
- Strong technical writing, analytical, and stakeholder communication skills.
- Perform other job-related duties as assigned.
No supervisory/management authority
Basic Qualifications:• Minimum 10 specific years' experience
• Master's Degree in related field or 16 years' experience
• ISO credential - 6 Sigma (Lean)
• This position requires an active Secret clearance.
• Prolonged periods of sitting at a desk and working on a computer; may occasionally require standing or moving about the office for extended periods.
• Must pass pre-employment qualifications of Cherokee Federal.
Work Environment:Work is performed primarily in a climate-controlled environment.
