Date Posted: 10/29/2026
Req ID: 50835
Faculty/Division: New College
Department: New College
Campus: St. George (Downtown Toronto)
Position Number: Existing Vacancy: Yes
Description:Your opportunity:Working as part of a collaborative team, the Student Services Assistant provides friendly, knowledgeable, and timely service. Together with the rest of the Registrar's Office, the Student Services Assistant provides front-line support and creates a welcoming environment for all prospective and current students.
As a member of the Registrar's Office, the Student Services Assistant, will be committed to an equity that recognizes, supports, and responds to the diverse histories, lived and marginalized experiences of students and many communities.
Your responsibilities will include:- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Scheduling appointments for prospective students, applicants, and current students to address individual needs
- Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
- Providing detailed information on processes, policies, and procedures
- Providing detailed information regarding financial aid issues
- Troubleshooting and resolving routine issues
- Providing basic support and general referrals to individuals in distress
Essential Qualifications:- Bachelor's Degree or an acceptable equivalent combination of education and experience.
- Minimum two (2) years of relevant experience providing front-line registrarial student services support to a diverse student population in a post-secondary environment.
- Experience providing academic program information and working with prospective and undergraduate students.
- Experience reviewing requests and screening students for academic advising or short-term counselling appointments.
- Experience maintaining, identifying, and resolving anomalies with student records.
- Advanced skills with Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Outlook), ROSI/ACORN, and Degree Explorer or similar technical tools.
- Excellent written and verbal communications skills.
- Excellent interpersonal skills.
- Excellent ability to prioritize and adapt to ongoing changes in priorities.
- Demonstrated strong student and client service orientation and experience fostering equity, diversity and inclusion in a student services environment.
Assets (Nonessential):- Knowledge of New College.
- Knowledge and experience with policies and procedures at the Faculty of Arts & Science.
- Experience and ability to analyze administrative processes and procedures and passionate about making recommendations to improve services for students.
- Experience providing financial aid and student awards/scholarships information, and guiding prospective and undergraduate students in completing applications.
To be successful in this role you will be:- Adaptable
- Approachable
- Motivated self-learner
- Multi-tasker
- Organized
- Possess a positive attitude
Closing Date: 11/09/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:USW Pay Band 09 -- $70,633 with an annual step progression to a maximum of $90,329. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
