Strategic Program Manager, Implementation (MANTL)

The Strategic Program Manager, Implementation serves as an advanced implementation delivery leader responsible for managing highly complex onboarding programs, driving cross-functional implementation strategy, and improving operational scalability across Alkami Digital Banking client implementations. This role applies broad implementation expertise, operational leadership, and customer engagement experience to oversee large-scale or strategic implementation portfolios, resolve complex delivery challenges, and influence implementation best practices across the organization. The position partners closely with Delivery leadership, Technical Services, Product, Customer Success, and executive customer stakeholders to align implementation objectives, mitigate operational risk, and ensure successful customer onboarding outcomes. The Strategic Program Manager, Implementation operates with significant autonomy, provides guidance on complex implementation initiatives, and contributes to the development of scalable delivery methodologies, operational processes, and customer engagement strategies that improve implementation quality and client experience. Essential Duties & Responsibilities 60; Lead highly complex implementation programs by managing strategic customer onboarding engagements, coordinating cross-functional delivery activities, and ensuring successful execution across large-scale or high-impact implementations 60; Serve as the senior implementation lead for strategic customer relationships by proactively managing expectations, facilitating executive-level communication, and guiding customers through complex implementation decisions and delivery milestones 60; Drive implementation strategy and execution by aligning project objectives, operational priorities, resource planning, and customer requirements across multiple implementation programs and stakeholder groups 60; Partner with Delivery leadership, Technical Services, Product, Customer Success, and engineering stakeholders by coordinating implementation dependencies, mitigating operational risks, and supporting scalable delivery practices 60; Analyze complex implementation challenges by evaluating project risks, operational impacts, customer dependencies, and delivery constraints to develop effective mitigation and resolution strategies 60; Influence implementation governance and operational standards by developing and refining project management methodologies, communication practices, reporting frameworks, and delivery processes that improve implementation consistency and scalability 60; Lead cross-functional implementation coordination efforts by ensuring internal teams and external stakeholders remain aligned on timelines, deliverables, risks, and customer readiness requirements throughout the implementation lifecycle 60; Provide strategic oversight of implementation schedules, onboarding milestones, and project portfolios by monitoring delivery health, identifying escalation risks, and recommending corrective actions that support successful customer outcomes 60; Facilitate executive-level project discussions by communicating implementation progress, operational risks, and strategic recommendations to customer leadership and internal stakeholders 60; Drive customer-centric implementation experiences by advocating for customer needs, proactively addressing concerns, and aligning implementation execution with customer businessobjectives and operational readiness expectations 60; Guide issue escalation and resolution activities by coordinating cross-functional response efforts, managing stakeholder communication, and ensuring timely resolution of critical implementation challenges 60; Identify and lead operational improvement initiatives by analyzing recurring implementation challenges, recommending workflow enhancements, and supporting automation or process optimization efforts that improve delivery efficiency 60; Mentor and support implementation program managers by sharing implementation best practices, providing guidance on complex customer engagements, and assisting with escalation management strategies 60; Collaborate with leadership on implementation capacity planning, portfolio management, and delivery forecasting activities that support organizational growth and implementation scalability 60; Contribute to organizational implementation strategy by influencing operational priorities, customer onboarding approaches, and delivery methodologies that improve implementation effectiveness and customer satisfaction outcomes Recommended Experience & Education Minimum Years of Experience 6 610 years of experience leading complex implementation programs, enterprise customer onboarding initiatives, project delivery portfolios, or client-facing operational programs within SaaS, fintech, banking technology, or related environments, including experience managing strategic customer engagements and cross-functional delivery initiatives. Education Level Bachelor99s degree in Business, Project Management, Information Systems, Communications, or a related experience. Knowledge, Skills, & Qualifications Required 60; Advanced expertise managing complex implementation programs and strategic customer onboarding initiatives 60; Strong ability to analyze and resolve operational, delivery, and stakeholder challenges across cross-functional implementation environments 60; Experience leading large-scale implementation portfolios involving multiple teams, dependencies, and customer stakeholders 60; Strong project governance, scheduling, risk management, and escalation management skills 60; Ability to influence operational strategy, implementation methodologies, and delivery best practices 60; Exceptional written and verbal communication skills with experience supporting executive-level customer interactions 60; Experience developing scalable implementation processes, reporting frameworks, and operational improvements 60; Strong leadership, organizational, analytical, and customer relationship management skills Preferred 60; Experience supporting fintech, SaaS, or digital banking implementation programs at enterprise scale 60; Familiarity with Agile, Waterfall, or hybrid delivery methodologies 60; Project Management Certification (PMP, PgMP) 60; Experience contributing to operational transformation, implementation scalability, or automation initiatives 60; Knowledge of technical onboarding, integration coordination, or customer readiness operations 60; Experience mentoring implementation program managers or project delivery professionals 60; Experience supporting executive customer escalations or strategic implementation initiatives The salary range for this position is: $120,000 - $150,000 Cool Things to Know Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.