Direct Agents is seeking an experienced
Strategic Account Supervisor to join our Client Services leadership team. The ideal candidate has a proven track record within digital media (agency side), exceptional communication skills, and a passion for driving client growth while inspiring and motivating a team.
Compensation $100,000 - $110,000 base salary depending on experience, with annual compensation reviews based on performance. Potential semi-annual bonus based on company and individual performance.
The Role
Client Relationship Management
- Supervise and manage assigned client accounts, building effective communication and strong working relationships.
- Serve as a day-to-day contact for clients, ensuring their inquiries, concerns, and requests are addressed promptly and professionally.
- Lead client-facing meetings, including quarterly business reviews and strategic planning sessions, to present campaign results, performance insights, and growth opportunities.
- Proactively identify and monitor potential red flags that may impact campaign performance, client relationships, or overall engagement, ensuring timely solutions.
Campaign Strategy and Management
- Lead the setup of new client accounts and campaigns, ensuring all elements are optimized for success.
- Develop comprehensive campaign strategies that align with client objectives and identify opportunities for new channel initiatives.
- Coordinate the process of retrieving creative assets, building ad copy, managing technical integrations, and QAing previews prior to launch.
- Oversee end-to-end campaign execution, collaborating with internal teams to ensure smooth launches, alignment with client objectives, and performance optimization.
- Ensure impeccable use of ClickUp and other project management tools to maintain operational excellence, visibility, and accountability across campaigns.
Performance Reporting and Insights
- Monitor campaign performance, analyzing data to deliver actionable insights and executive recommendations.
- Generate reports detailing spend, budgets, and media placements, ensuring accuracy and clarity for client-facing updates.
- Proactively workshop ideas to improve performance, identify new opportunities, and drive incremental growth.
Revenue Growth and Business Development
- Support the sales and media buying teams by preparing contracts, proposals, and supporting documentation.
- Identify upsell and cross-sell opportunities by staying informed on client needs and industry trends.
- Contribute to the development and presentation of solutions in client meetings and new business pitches.
Team Leadership and Collaboration
- Mentor members of the Account Management team, providing clear direction, feedback, and career development support.
- Lead training sessions for the Account Management team and manage onboarding for new employees.
- Collaborate across internal teams to ensure alignment, resolve issues, and maintain high-quality client deliverables.
- Foster a collaborative, solution-oriented work environment that encourages teamwork and knowledge sharing.
What We're Looking For
Required- 5-7 years of account management experience with a proven track record of driving significant client growth
- Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels
- Demonstrated experience managing high-value accounts
- Experience presenting to and influencing C-level executives
- Strong time management skills-ability to prioritize, meet deadlines, and work in a fast-paced environment
- Must be self-motivated, highly organized, and a team player with strong attention to detail
Nice to Have- Experience with a project management platform (ClickUp, Asana, Monday, etc.)
Essential Skills- Advanced strategic thinking and business acumen
- Strong analytical skills and data interpretation capabilities
- Exceptional presentation and communication skills
- Leadership experience with ability to influence across all organizational levels
- Deep understanding of the performance marketing ecosystem and emerging trends
- Proven track record of driving measurable business results
Benefits- Regular performance reviews with quarterly growth path check-ins
- Comprehensive health, dental, vision, and mental health benefits (One Medical, Talkspace, KindBody, Health Advocate)
- 15-24 days PTO/year depending on seniority, plus birthday off, 7 sick/safe days, and up to 12 weeks paid parental leave
- New MacBook Pro and access to cutting-edge AI tools across the agency
- Sun-drenched penthouse Acceleration Hub on 5th Avenue in Flatiron-with commuter benefits and Citibike membership
- Dog-friendly office, regular team events (Field Day, Ski Club, Golf League, holiday celebrations), and a culture built around ownership and ambition
Location: This role is based in our NYC headquarters. You must reside or be willing to relocate within commuting distance.
Please be aware of fraudulent recruiters and scams. If you move forward in our recruitment process, you will only be contacted by the Direct Agents HR team. If you have questions about the validity of this job posting, please email [email protected]
Please be aware of fraudulent recruiters and scams. If you move forward in our recruitment process, you will only be contacted by the Direct Agents HR team. Questions? Email [redacted]
