DescriptionJob Overview:Reporting to one of our Regional Directors, the
Experienced Strata Manager is responsible for providing management services to a diverse portfolio of strata buildings, attending required meetings (strata council and general meetings), conducting property inspections, supervising and/or directing employees/contractors within the portfolio and performing financial and administrative functions.
Key Responsibilities:- Client & Council Management: Serve as the primary management advisor and point of contact for assigned Strata Councils, building trusted relationships and providing guidance, recommendations, and practical solutions to support effective decision- making.
- Governance & Compliance: Support Strata Councils in meeting their governance and regulatory obligations, including the coordination of Council meetings, AGMs and SGMs, preparation of agendas and minutes, administration of resolutions, and compliance with applicable legislation, bylaws, management agreements, and brokerage requirements.
- Financial Management & Stewardship: Support the financial management of assigned Strata Corporations through annual budgeting, review of financial statements and variances, monitoring operating and reserve funds, arrears, expenditures, and special levies, and identification of emerging financial risks or funding requirements.
- Property Operations & Maintenance: Oversee and coordinate the day-to-day operational requirements of assigned properties, including maintenance, repairs, inspections, service contracts, vendor performance, and preventative maintenance programs.
- Capital & Asset Planning: Assist Councils in understanding and planning for long-term property requirements by reviewing depreciation reports, identifying anticipated capital projects, coordinating professional consultants, and supporting appropriate capital funding and project planning.
- Communication & Client Engagement: Maintain clear, professional, timely, and proactive communication with Council members, owners, residents, vendors, and professional advisors. Provide regular updates, manage expectations, facilitate productive discussions, and ensure commitments and action items are followed through to completion.
- Risk Management: Proactively identify operational, financial, property, insurance, regulatory, and client-relationship risks and bring material concerns to Council and internal leadership with appropriate recommendations and next steps.
- Vendor & Project Management: Coordinate vendors, contractors, engineers, consultants, and other service providers, including obtaining proposals, supporting procurement processes, monitoring approved work, and ensuring Council is informed of material project, cost, or schedule changes.
- Owner & Resident Administration: Support Council in addressing owner and resident matters, including correspondence, complaints, bylaw enforcement, hearings, and other requests, while maintaining professionalism, neutrality, confidentiality, and appropriate boundaries.
- Portfolio & Time Management: Effectively manage multiple Strata Corporations and competing priorities by maintaining organized records, action items, deadlines, and follow-up systems while meeting established service, compliance, and operational standards.
- Client Retention & Value Creation: Understand the priorities and needs of each Strata Corporation, proactively identify opportunities to improve service and property performance, recognize early indicators of client dissatisfaction, and take appropriate action to strengthen the client relationship.
- Professional Judgment & Escalation: Exercise sound judgment within the authority of the management agreement and the Strata Manager's professional expertise. Recognize when matters require escalation or specialized legal, accounting, engineering, insurance, or other professional advice.
- Team Collaboration: Work collaboratively with Regional Directors, Accounting, Operations, and other internal teams to resolve issues, deliver consistent service, and support the overall success of clients and the organization.
- Professional Standards: Maintain required licensing and continuing education and demonstrate integrity, accountability, discretion, professionalism, and adherence to company policies and applicable regulatory requirements.
- Prepared to serve as a primary communications link between the strata council, owners, residents, vendors and FirstService Residential.
- Communicate professionally, proactively, accurately and with sound judgement while establishing clear expectations and maintaining productive client relationships.
- Regularly visit and inspect sites
Skills & Qualifications:At least 2 - 3 years of experience managing residential strata properties, preferably with experience in all types of properties including new developments, high-rises, high-density and mixed-use strata properties.
- Strong, customer service mindset.
- Highly efficient, organized, and skilled at time management
- Possess the ability to work in a high-volume, face-paced environment, and work well under pressure and deadlines.
- Strong verbal and written communication skills, with the ability to communicate clearly, professionally, and confidently with Strata Councils, owners, residents, vendors, and professional advisors.
- Demonstrated ability to simplify complex financial, operational, technical, and regulatory information into clear and practical communication.
- Strong active-listening skills with the ability to understand client concerns, clarify expectations, and identify underlying issues.
- Ability to provide clear recommendations, explain options and risks, and support Council in making informed decisions.
- Demonstrated ability to manage difficult conversations, conflict, and sensitive situations with professionalism, diplomacy, and sound judgment.
- Strong interpersonal and relationship-management skills, with the ability to establish credibility and build trusted client relationships.
- Ability to adapt communication style and level of detail to different audiences and circumstances.
- Demonstrated ability to communicate proactively, manage expectations, provide timely updates, and consistently close the loop on commitments.
- Strong meeting facilitation and presentation skills, with the confidence to guide discussions and maintain productive, decision-focused Council meetings.
- Demonstrates emotional intelligence, professionalism, discretion, and composure when communicating in challenging or high-pressure situations.
A current Representative License to provide Strata Management Services as issued by the BC Financial Services Authority, a valid BC driver's license and access to a vehicle with business insurance are requirements of the role.What We Offer:As a full-time associate, you will be eligible for full comprehensive benefits including health & dental, RRSP contribution plan. In addition, you will be eligible for time off benefits, paid holidays, access to our Employee Assistance Program, Tuition Reimbursement, etc.
Salary:$80,000 - $100,000 annually- commensurate with experience and portfolio assigned
Location: Kelowna
