Overview:The Store Manager is the business owner of the store results, accountable for delivering sales and profitability targets while bringing the brand's identity to life in every client interaction. This role leads all aspects of store performance: commercial results, client development, team leadership, visual and operational standards, and compliance with company policy and local labor law.
The Store Manager builds and develops a high-performing team, sets the service standard on the floor, and cultivates lasting client relationships that drive repeat business and local market presence. Success requires balancing entrepreneurial commercial judgment with disciplined execution of brand and corporate guidelines - acting as the primary link between the store and headquarters/regional partners in merchandising, HR, operations, and marketing.
Key Responsibilities:- Maintain a full understanding of the business strategy and action to achieve sales and financial goals and targets.
- Build store strategy and annual action plan that indicates roadmap of expected sales and financial achievements.
- Communicate and track store sales and Key Performance Indicators (KPI's) providing context and rationale for business sales results.
- Review store schedules weekly to ensure appropriate coverage and payroll management.
- Ensure the store achieves expense budgets through monitoring and controlling expense items.
- Review profit and loss reports monthly and develop action plans to address expense controls as needed.
- Participate in all aspects of store operations, including recruiting and training store associates, co-coordinating store logistics, and working with store team to ensure store is fully operational.
- Foster an inspiring environment for engagement and learning that empowers people to realize their full potential.
- Responsible for recruitment, development and performance management of team.
- Ensure the store team is trained in all aspects of their job responsibilities and focused on their store's business objectives and strategies.
- Train store in new and existing policies and procedures.
- Identify strengths and areas of development of store personnel.
- Ensure staff are trained in customer service standards to provide stellar customer experience.
- Ensure clientele processes are being held to a high standard within stores.
- Lead and follow up on clientele program. Ensure all sales professionals are developing and re-training long-term clients.
- Develop and increase existing customer database.
- Ensure CRM is delivered within the Company standards.
- Work with direct supervisor and the store team to ensure customer issues are resolved to the customers' satisfaction.
- Maximize efficiency and protect business integrity by applying Store Operation policies and procedures provided by Home Office.
- Ensure efficient management of staff floor coverage and a high level of productivity by utilizing the Scheduling Tools provided.
- Effectively manage store head count and payroll budgets as given by the Company.
- Utilize all tools and proactively plan schedules to maximize business potential.
- Responsible for a well-maintained, clean and organized store to support efficient operations and a comfortable shopping experience.
- Responsible for accuracy in all POS transactions along with cash handling and banking procedures.
- Ensure all staff members are properly trained in handling POS transactions.
- Responsible for adhering to all banking/accounting policies.
- Lead and monitor store merchandise standards to ensure they are in-line with the Company's direction.
- Conduct daily/weekly/monthly analysis of business and product reports to properly understand and react to any business/merchandising changes.
- Slow seller/best seller management: collaboration with the Company to emphasize commercial store needs.
- Partner with visual associate to effectively manage merchandising to achieve maximized sales.
- Ensure all visual standards/guidelines (criteria and quantities) are implemented effectively and product/display presentations are maintained per standards/guidelines.
Qualifications and Skills- 5+ years of experience in retail management or related role.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Proficient with Microsoft Office Suite or related software.
- Experience in retail, luxury retail or service-oriented organization preferred.
- Strong project management skills with the ability to prioritize in a fast-paced environment.
- Flexible availability, including weekends, holidays, and early/late shifts as needed.
- Previous client book preferred.
- Financial Management experience.
- Ethical conduct must lead by example.
- Learning Orientation and ability to train and teach.
- Performance Management.
- Leadership, comfortable having difficult conversations.
- Elevated market awareness and networking skills
Salary Range: $85K-$90K salary
#LI-VD1
#DSL
Location:
