DescriptionThe Stave Wine Cellar Manager operates Stave Wine Cellar, a high quality and comprehensive Wine Bar and Merchant, as well as oversee wine sales for the Pebble Beach Market.
Essential Duties & Responsibilities:- Work with Director of Wine & Spirits to achieve budgeted revenues, costs of sales and operational costs, including shipping, packaging and other operational supplies.
- Oversee selection of wine inventory to maximize revenue potential.
- Book, plan and execute buyout events, including overseeing execution of excellent service.
- Maintain and organize wine presentations on the sales floor and in the back of the house.
- Greet and assist customers with product information and needs.
- Provide personal shopping assistance for guests in the lounge, as well as phone and email inquiries. Create and publish a monthly newsletter.
- Maintain client database and relationships, develop new client base through follow up correspondence and world class service.
- Collect and understand customers' wine preferences and regularly offer wines that might be of interest
- Organize and coordinate tasting events and classes for local customers
- Use guest feedback through comment cards, personal or staff interaction, to ensure service levels and departmental direction are the benchmark for the industry.
- Maintain files of all transactions, inclusive of sales, payments and transfers
- Ensure accurate and timely inventory submission to Accounting. Responsible for taking of and reconciling physical inventory with counts, costs, promotions and loss.
- Process of all invoices, transfers and merchandise loss to accounting.
- Assist in the development of yearly budget forecast, and profit and loss statements.
- Supervise daily activities and responsibilities of the staff both at Stave Wine Cellar and the Lead Sales Associate at the Pebble Beach Market.
- Manage, coach and counsel staff as necessary.
- Provide training and development of the staff with regard to wine and beer product knowledge.
- Meet with Director of Wine & Spirits regularly regarding inventory management and purchases, client relations, day to day operations and long-term vision.
- Resolve all guest issues in a timely manner. Inform Director of all incidents and their resolution. Keep accurate records of such incidents.
- Inform Director of all issues regarding sales, general operations, inventory challenges or other potential issues.
- Monitor the condition of the facility. Report housekeeping items to the Manager.
- Uphold all Pebble Beach Company regulations regarding Code of Conduct and employment policies.
- Comply with all Pebble Beach Company policies and procedures including health and safety.
- Know, model and integrate Pebble Beach Company culture (Mission, Values and Standards).
Required Skills:- Exceptional communication and multitasking skills.
- Flexible scheduling: ability to work various shifts including nights, weekends, holidays and overtime.
- Microsoft Office Suite, POS, EATEC, IG.
- Great organizational and time management skills necessary.
- Minimum two years' resort or hotel experience, Front of House or Reservations.
- High school diploma or equivalent.
- Introductory Level Sommelier certification required.
- Food safety and Responsible Beverage Service (RBS) certifications.
- Valid California driver's license.
Desired Skills:- Certified Level Sommelier preferred.
- Two years of experience in management or a supervisory role preferred.
Why work for Pebble Beach Company:- Competitive Pay: $84,500/year plus bonus.
- Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
- Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
- We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
- Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
- Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
- Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
