Position Summary: Responsible for overseeing day-to-day ground and cargo operations to ensure safe, efficient, and compliant operations. This role provides direct supervision to frontline personnel and third-party ground handling providers, ensuring adherence to company policies, regulatory requirements, and service standards. The role coordinates aircraft turns, cargo processing, and support services while maintaining a strong focus on safety, operational performance, and customer satisfaction.
Values and Behavioral Standards: To ensure the effective communication and application of company values and behavioral standards, as stated in our company "Code of Conduct" policy, and to respond appropriately in the event of any known departure.
Major Job Accountabilities:- Perform and/or oversee all aspects of ground operations including loadmaster, hazardous materials, deicing, fueling, passenger services, catering, security, etc.
- Monitor our customers and vendors for compliance with Atlas procedures for all ground operations functions.
- Perform quality control audits of flight folders, ramp, and warehouse operations to ensure compliance.
- Liaise with airport management and local authorities on operational matters. Act as Station Boss keeping management and HDQ informed of any operational issues that may affect/impact operational performance.
- Ensure our customers/vendors and employees are current with all operating requirements and focus items affecting ground operations.
- Responsible to ensure reliability, performance and safety goals for our customers, vendors and employees are achieved.
- Monitor ramp activities and performance to ensure safe and timely aircraft handling. Collaboratively develop action plans with those performing below established goal to improve performance.
- Actively work with all other departments to continuously improve the service to our customers and control costs.
- Loadplan and compute aircraft Weight and Balance using company systems.
- Ensure the use of company digital tools to accurately record all turnaround information. Update Flight Close Out Tool or alternate systems daily and distribute all required Atlas reports in a timely manner.
- Comply with all regulatory, safety, and security procedures as applicable to a Ground Security Coordinator (GSC), and as required by the TSA, US CBP, FAA, and other civil aviation authorities.
- Schedule and supervise Station Representatives to ensure adequate coverage during each shift.
- Provide guidance, coaching, and support to Station Representatives on company procedures and best practices.
- Performs After Action Reviews (AARs) on incidents affecting the operation and issue Ground Service Discrepancies (GSDs) to service providers through company systems.
- Manage the procurement, coordination, and inventory control of station and aircraft supplies, including warehouse, office, and aircraft materials.
- Collaborate with ULD Operations to ensure proper allocation and movement of ULDs throughout the network.
- Verify with Global Customs Support that in-transit permits are current and updated according to market needs.
- Liaise with and support other Atlas Worldwide Holdings group, including participation in CEIV Pharma certification initiatives as required.
- Participate in monthly vendor safety meetings and promote company safety standards.
- Prepare and maintain Standard Operating Procedures (SOPs) related to station operations.
- Assist in coordinating warehouse and ramp access for special events and visits.
- Serve as signatory and/or Airport/Customs Coordinator, responsible for issuing new badges, renewals, and conducting audits for Ground Ops, Tech Ops, and Flight Ops personnel, as required.
- Support the Station Manager with administrative responsibilities and/or supporting other stations, as required.
- Perform additional duties as assigned by the Station Manager.
Qualifications: - Minimum 5 years of supervisory experience required, with at least 4 years in aviation.
- Previous supervisory experience in areas of duty and 767/747 cargo/passenger service operations preferred.
- Required to successfully pass company initial and annual recurrent training in areas of Loadplanning, Weight & Balance, and aircraft handling.
- Comprehensive knowledge of all phases of cargo operations, including ACMI, scheduled services, and charter operations, across both commercial and military environments.
- Demonstrated strength in problem solving, decision-making, and operational leadership.
- Strong organizational skills with the ability to manage multiple priorities in a high-stress, fast-paced environment.
- Maintains current passport and visas.
- Must have NO travel restrictions to any domestic and international stations.
- Must have valid Driver's License and must be able to drive Company and rental vehicles when required.
- May be required to drive and work nearby stations as required by the business.
- Multilingual capability preferred; fluency in English required, with local language highly desirable.
- High School diploma or equivalent combination of education and relevant aviation industry experience.
Special Demands: - Shift work and weekend coverage may be required
Skills- Demonstrated ability to work in a team-based environment.
- Demonstrated ability to train vendors and handlers to ensure proper handling of Atlas Air aircraft.
- Excellent communication and leadership skills.
- Willingness to work varied hours and holidays.
- Ability to meet the demands of varied responsibilities and deadlines.
- Outstanding customer service skills.
- Computer literacy, the ability to not only run basic e-mail and word processing programs but is able to learn and operate proficiently company and industry programs. Some examples are as follows:
- Sable
- Veoci
- AIMS
- CHAMP Cargospot
Applicants must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship or employer immigration support either now or in the future.
Competitive compensation will be offered based on a variety of factors, including a candidate's experience, skills, education, geographic location, internal equity and other factors. In addition, a range of benefits to include medical, dental and vision insurance, employee assistance program, as well as generous paid time off, and 401K contributions are offered as a part of the total compensation package.
Pay Range
$68,500-$93,500 USD
