Bachelor's degree in engineering, business, or related field, or high school diploma with 6+ years of relevant experience.
5+ years managing a defined book of business with a focus on customer health and revenue.
5+ years of experience supporting customers on a technical product or service.
Professional fluency in English, both written and spoken.
Responsibilities
Own and manage assigned accounts from contract signature through onboarding and long-term growth.
Achieve revenue targets by monitoring readiness, shipments, activations, and payments, and proactively addressing risks.
Maintain up-to-date internal systems for account status, risks, and opportunities.
Monitor account health, ensuring compliance and performance metrics are met to prevent churn.
Set clear expectations with customers regarding SpaceX's commitments on timing and delivery.
Develop account plans that outline current status and future revenue opportunities.
Identify expansion opportunities and new use cases for Starlink within existing accounts.
Benefits
Opportunity to work with cutting-edge technology in the satellite internet industry.
Engagement with a diverse range of clients across multiple African markets.
Chance to shape operational strategies and priorities in the African region.
Dynamic work environment with opportunities for professional growth and development.
Full Job Description
STARLINK CUSTOMER SUCCESS MANAGER, AFRICA
Starlink provides high-speed, low-latency internet to customers around the world. Our enterprise resellers bring Starlink to businesses across a wide range of markets and use cases. These accounts are large and complex, often spanning multiple regions, legal entities, and Starlink products.
As a Customer Success Manager, Africa, you will own a book of existing reseller customers and be responsible for growing the business with them. You will build strong commercial relationships, identify opportunities to expand their use of Starlink, and work through the issues that stand in the way of growth. This includes pricing, capacity, billing, payment, activation, logistics, and product needs.
RESPONSIBILITIES:
Own assigned Africa accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
Keep internal systems current so account status, risk, and opportunity are visible in one place
Monitor account health, including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship, to prevent delayed cash or churn
Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
Build account plans that define current state, a healthy account, and the next dollar of revenue
Identify expansion, additional sites or kits, and new ways customers can use Starlink
Facilitate leadership business reviews that connect Starlink performance to customer results
Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
Help shape how we operate in Africa, including country-level priorities, onboarding, and growth
Document processes that support expansion and scaling of the business
BASIC QUALIFICATIONS:
Bachelor's degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
5+ years supporting customers on a technical product or service
Professional fluency in English (written and spoken)
PREFERRED SKILLS AND EXPERIENCE:
Experience working in Africa, including multi-country accounts, local billing or tax, regulation, or selling through partners
Professional fluency in French, Portuguese, or Arabic
A track record of growing revenue inside existing accounts, such as expansion, additional sites, or new ways the customer uses the product
Experience running several complex workstreams at the same time and delivering them on tight timelines
Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance
Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise or government customers
ADDITIONAL REQUIREMENTS:
Willing to work early mornings, evenings, and weekends as needed for Africa time zones and critical milestones
Willing to travel across Africa as needed
ITAR REQUIREMENTS:
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. a7 1157, or (iv) Asylee under 8 U.S.C. a7 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
About SpaceX
SpaceX is an American aerospace manufacturer and space transportation services company founded in 2002 by entrepreneur Elon Musk. The company designs, manufactures, and launches advanced rockets and spacecraft. SpaceX has developed the Falcon 1, Falcon 9, Falcon Heavy, and Dragon spacecraft. The company was founded with the goal of reducing space transportation costs and enabling the colonization of Mars. SpaceX has achieved several milestones in spaceflight, including the first privately-funded liquid-propellant rocket to reach orbit, the first privately-funded company to send a spacecraft to the International Space Station, and the first privately-funded company to send a human-rated spacecraft to orbit.
