ServiceNow

Staff Systems Engineer

ServiceNow$125K — $220K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Experience integrating AI into processes or decision-making.
  • 8 years of experience in systems engineering or cloud automation with a Bachelor's; or 6 years with a Master's; or 3 years with a PhD.
  • Background in software-defined systems and coding for infrastructure automation (Python, Go, Java).
  • Motivated to learn diverse skillsets and improve customer interactions.
  • Technical competencies in cloud services (Azure, AWS, GCP), infrastructure as code tools (Terraform), and Kubernetes administration.

Responsibilities

  • Build and manage a Canadian sovereign cloud on Google Cloud and other global clouds.
  • Manage enterprise infrastructure at scale using Terraform and Crossplane.
  • Develop and onboard new services using Go, Python, Puppet, and Ansible.
  • Create unique solutions impacting customers' functional and security needs.
  • Work on next-generation Kubernetes software to define a fully code-driven environment.
  • Research and implement open-source and commercial tools and methodologies.
  • Collaborate with teams like SRE and System Administrators for environment stability.

Benefits

  • Health plans
  • RRSP Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations
  • Family and medical leave programs
  • 20 days of accrued vacation per year.
Full Job Description
Job Description

Please Note:

Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. The screening process requires 5 years of verifiable background history. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status. Employment is contingent upon successful completion and maintenance of the required screening.

About the Role:

The systems we build run on a variety of cloud providers, and we have a high focus on automated, code-defined solutions. You will get the opportunity to work in all the major public clouds, implementing solutions via code, while also gaining understanding of underlying infrastructure technologies such as DNS, LDAP, Linux, messaging systems among a few. You will be part of a newly formed team that forms part of a great wider organization that puts a high priority on personal growth and offers great perks. In the team, you will get the opportunity to:

What you get to do in this role:
  • Be the primary team to build and manage our Canadian based sovereign cloud running on Google Cloud as well as contribute to our other globally distributed clouds.
  • Manage enterprise infrastructure at scale with code utilising Terraform & Crossplane on public cloud (Azure, AWS & Google Cloud) as we rapidly expand our offerings around the globe
  • Develop and onboard new services into our environment utilising languages such as Go and Python, and automation tools such as Puppet and Ansible
  • Define unique solutions which have a real impact on our customers and meet their functional and security needs
  • Work on our next generation of software offerings such as Kubernetes as we aim to have our entire environment be fully code defined
  • Research and implement new open-source and commercial tools, technologies and methodologies
  • Collaborate with our peer teams such as SRE, networking and System Administrators to ensure stability of our environment


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 8 years of related experience in a systems engineering, cloud or infrastructure automation role with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
  • Software-defined systems background, having experience writing code to automate and provision infrastructure in a language such as Python, Go or Java
  • A learning mindset, with motivation to learn a diverse set of skillsets and bring real improvement to both our internal and external customers
  • Technical competencies are some of the below. Not all are mandatory, and we'd love to hear from you if you have experience in a couple of the below:
    • Cloud (Azure, AWS, or GCP)
    • Infra as code (Terraform, cloud formation or similar)
    • Kubernetes administration and development
    • Infrastructure management (e.g some but not all of Linux, networking, virtualization, DNS)


This posting is for a new vacancy.

For positions in this location, we offer a base pay of $125,700 - 220,000 CAD, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

We also offer health plans, an RRSP Plan with company match, ESPP, matching donations, family and medical leave programs and Annual vacation: 20 days per year, accrued every pay period at 6.67 hours.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location."

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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